About the position

Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you! This role is a hybrid role based out of our Chicago, IL office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: You are responsible for leading talent development for the Account Specialist population. Helping AS team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement. An example of your day-to-day may be: 50% or more of your time leading local Account Specialist population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team 30% or more of your time supporting a book of business/assigned that service general risk based client accounts Up to 10% collaborating with regional and national Account Specialist leadership Up to 10% supporting local initiatives alongside Account Executive and Office Leaders How this opportunity is different: Collaborate with Account Specialist staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team. Demonstrate the capacity model and Account Specialist best practices to improve the efficiency of the Account Portfolio under your leadership; focus on continuous improvement and the operational efficiency of your team in support of the office-based teams; enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients. Monitor clients' satisfaction, including both internal and external clients. Monitor performance and suggests changes in Account Specialist assignments and the composition of service teams as appropriate working closely with the Account Executive leader and CSDL. Work with CSDL and Account Executive Leader on succession planning for key clients, and Account Specialist recruiting and talent pipeline Collect meaningful multi-rater feedback for use in the performance management process; swiftly handles any instances of underperformance within the Account Specialist team and advocates for those Account Specialists looking for Account Executive opportunities. Work on region and national client service delivery initiatives to ensure efficiency and build standard processes. Educate assigned Account Specialist by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes. Ensures tools are understood and used. Ensure Account Specialist understand their career opportunities and encourage movement where possible. Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Responsibilities

• Leading talent development for the Account Specialist population.
• Helping AS team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement.
• Leading local Account Specialist population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team
• Supporting a book of business/assigned that service general risk based client accounts
• Collaborating with regional and national Account Specialist leadership
• Supporting local initiatives alongside Account Executive and Office Leaders
• Collaborate with Account Specialist staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.
• Demonstrate the capacity model and Account Specialist best practices to improve the efficiency of the Account Portfolio under your leadership
• Monitor clients' satisfaction, including both internal and external clients.
• Monitor performance and suggests changes in Account Specialist assignments and the composition of service teams as appropriate working closely with the Account Executive leader and CSDL.
• Work with CSDL and Account Executive Leader on succession planning for key clients, and Account Specialist recruiting and talent pipeline
• Collect meaningful multi-rater feedback for use in the performance management process
• Work on region and national client service delivery initiatives to ensure efficiency and build standard processes.
• Educate assigned Account Specialist by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes.
• Ensure Account Specialist understand their career opportunities and encourage movement where possible.
• Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Requirements

• 5+ years of Commercial Insurance experience, project management, and leadership.
• Recent management experience with direct reports.
• Strong desire to lead a team and work alongside local colleagues and regional/national leadership.
• Has experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration.
• Experience with recruiting and managing talent pipeline.
• Collecting meaningful feedback for use in the performance management process.
• Ability to monitor clients' satisfaction, including both internal and external clients.
• Valid Property and Casualty Insurance License strongly preferred. With no license, must obtain P&C within 120 days of start date.
• Bachelor's degree or equivalent years of work experience.

Benefits

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
• Eligibility for benefits is governed by the applicable plan documents and policies.
• In addition to our comprehensive benefits package, we encourage an inclusive workforce.
• Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
• Furthermore, all colleagues enjoy two \"Global Wellbeing Days\" each year, encouraging you to take time to focus on yourself.
• We offer a variety of working style solutions for our colleagues as well.
• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
• As a result, at Aon, you are more connected, more relevant, and more valued.