Admin & Client Facing Executive | Remote

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This a Full Remote job, the offer is available from: Anywhere

Job brief

Position: Admin & Customer Service Executive 

Client Company: Professional Immigration Consultancy / Corporate Services Firm

Working Arrangement: Remote role

Language Requirement: Strong verbal and good written Chinese; good written English

About the Role:

We are hiring on behalf of our client, a multi-award-winning consultancy specializing in Singapore Permanent Residency (PR) and Citizenship applications. We are seeking a detail-oriented and client-focused Admin & Customer Service Executive to support immigration application processes and provide high-quality service to clients. This is a mission-driven role with a direct impact on clients' future residency outcomes.

Key Responsibilities:

Immigration Administration & Documentation

  • Manage immigration applications related to Singapore PR, Citizenship, and other related submissions.
  • Liaise closely with clients to collect, review, and verify all required documents for accuracy and completeness.
  • Advise clients on proper documentation requirements based on current immigration regulations and policies.
  • Understand client backgrounds and prepare clear, structured cover letters to present client profiles effectively.
  • Ensure a high level of accuracy and quality in all government submissions.

Customer Service & Client Management

  • Deliver a professional, responsive, and high-quality customer experience throughout the application lifecycle.
  • Respond promptly and professionally to client queries via WhatsApp, Gmail, and phone, in accordance with company timelines.
  • Manage client expectations and handle post-submission follow-ups diligently.
  • Handle client grievances professionally, ensuring issues are resolved with care and accountability.

Operations & Internal Coordination

  • Update and maintain tracking sheets and internal records accurately and in a timely manner.
  • Handle a high volume of digital documents while maintaining strong attention to detail.
  • Stay updated on Singapore immigration policies and regulatory changes relevant to inbound applications.
  • Perform any other duties or ad-hoc tasks assigned by management.

Requirements

  • Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent).
  • Strong verbal Chinese communication skills (mandatory).
  • Good written English skills.
  • Minimum 3 years of client-facing or customer service experience.
  • No prior immigration experience required – full training will be provided.
  • Strong time management and organizational skills.
  • Ability to plan workload independently and meet strict deadlines.
  • Comfortable handling large volumes of digital documentation.
  • Detail-oriented, responsible, and service-driven mindset.

Salary

The salary offered ranges between RM3,000 and RM5,000. 

This offer from "FastLane Group" has been enriched by Jobgether.com and got a 82% flex score.
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