About the position

Maximus is looking for Admin III Correspondence Agents. The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner. In the event of high call volume, you may be required to assist with answering inbound calls regarding FSA Loan Servicing. This is a Remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training. Pay and Benefits: Competitive pay rate based on the county in which you live, additional bonuses available, paid training, the opportunity to work from the comfort of your home, supportive environment with peers who share your passion for improving people's lives, and a career path that unfolds based on how you want to grow within the company. This is a Limited Service position (Approximately 6 Months).

Responsibilities

• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
• Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
• Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
• Interpret paperwork and make sound judgments based on information received.
• Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
• Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
• Support high call volume days by taking inbound borrower phone calls.
• Complete and pass DRG call center customer service training.
• Make outbound borrower calls as needed.
• Effectively read a prepared/written script out loud.
• Apply data program techniques and procedures to daily tasks.
• Generate reports, store completed work in designated locations and perform backup operations.
• Review and examine numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
• Interpret OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
• Undergo program update training as student financial assistance programs change.

Requirements

• High School degree or GED required.
• Associate's degree and/or 2-4 years of experience.
• At least two (2) years Student Loan customer service and/or call center experience.
• Good understanding of the Student Loan process.
• Must reside in the U.S.
• Must be a U.S. Citizen.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Ability to write using proper grammar and punctuation.
• Ability to type a minimum of 23 WPM required.
• Ability to work independently and in a team environment.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to navigate Microsoft Excel spreadsheets.
• Ability to identify new scenarios and ask for guidance when none is available.
• Logical thought process.
• Organized, take accurate notes, and refer to notes during processing.
• Welcomes and accepts constructive/constant feedback.
• Ability to use resources and tools to effectively communicate: IM Chat, helpful guides/best practices, and training material.

Benefits

• Competitive pay rate based on the county in which you live.
• Additional bonuses available.
• Paid training.
• Opportunity to work from home.
• Supportive environment with peers.
• Career path development.