Area Coach, Saucy! by KFC - Jacksonville, FL (4237)

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About the position

At Saucy! by KFC, we're redefining the fast-casual dining experience with bold flavors, high-energy service, and operational excellence. As a Saucy! Area Coach, you'll be the link between our restaurant leadership teams and senior operations leadership—driving performance, building culture, and ensuring every Saucy! location in your market runs like a well-sauced machine. You'll coach and develop Saucy! Experience Directors (SEDs), partner with cross-functional leaders, and hold the line on execution, profitability, and guest experience. Your mission: grow people, grow sales, protect profitability, and make every guest's visit unforgettable.

Responsibilities

  • Lead 8-10 restaurants in your assigned market, ensuring peak performance in sales, profitability, and operational execution.
  • Create and deliver market action plans that align with brand goals and drive measurable results.
  • Execute new product launches, system rollouts, and operational initiatives flawlessly across your market.
  • Monitor key metrics (sales, labor, COGS, guest experience, speed of service) and coach teams to exceed targets.
  • Hire, develop, and inspire high-performing SEDs who can build winning teams in their restaurants.
  • Foster a culture of inclusion, recognition, and accountability across all locations.
  • Conduct regular in-market visits to assess performance, deliver coaching, and celebrate wins.
  • Identify future leaders and create development plans to fuel Saucy!'s growth.
  • Protect the brand by ensuring all restaurants meet or exceed food safety, cleanliness, and service standards.
  • Champion guest-obsessed behaviors—turning great visits into repeat visits.
  • Lead by example, modeling Saucy!'s service values every time you're in a restaurant.
  • Partner with SEDs to understand and act on P&L drivers—maximizing sales while controlling costs.
  • Support accurate forecasting, scheduling, and inventory management across all locations.
  • Identify and resolve performance gaps quickly to protect market profitability.
  • Ensure market-level decisions align with company goals and long-term growth strategies.

Requirements

  • 5-7+ years in restaurant operations, including 3+ years in multi-unit leadership preferred.
  • Proved track record of developing leaders and improving operational performance.
  • Strong P&L management and business acumen.
  • Bachelor's degree preferred; equivalent experience considered.

Nice-to-haves

  • Leader of Leaders - You inspire SEDs to bring their A-game every day and deliver exceptional results.
  • Strategic Driver - You can see the big picture while executing the details that matter.
  • People-First Mindset - You believe great results start from great teams.
  • Analytical & Action-Oriented - You know your numbers and move fast to close performance gaps.
  • Culture Builder - You set the tone for energy, recognition, and accountability in every restaurant.

Benefits

  • Competitive Salary + Bonus Eligibility
  • 4 Weeks' Vacation + Additional PTO
  • 401K with 6% Match
  • Comprehensive Medical, Dental & Vision Benefits
  • Career Growth & Leadership Development
  • Discounts on vehicles, phones, gym memberships, and more!
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