City: State/Province: Posting Start Date: 5/14/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description: Job DescriptionRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAsQUALIFICATIONS:High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired With or without call center experience Fluent in English and Spanish language Excellent telephone and email communication skills Must be detail oriented, reliable and have the ability to handle multiple priorities in a fast-paced environment Ability to maintain the highest level of confidentiality Excellent interpersonal, written and oral communication skills Ability to work in a team fostered environment Ability to work in a multi-tasked environment Ability to prioritize and organize work Ability to adapt to a flexible schedule ROLES AND RESPONSIBILITIES:Effectively communicating with customers by composing accurate, prompt and effective replies to customer inquiries, via phone and e-mail Ability to handle difficult or sensitive issues with customers in a polite and tactful manner Collects and contributes to daily/weekly/monthly reports monitoring customer activity Understanding company products, systems and customers Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA's defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements Mandatory Skills: Customer Service(Product&Service) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.