AVP, Branch Operations, Midwest II Region

Other Jobs To Apply

No other job posts for this day.

Job Description:

  • Plan, manage, and direct the day-to-day operations of branches within the region
  • Lead, direct, coach, and develop branch leaders for assigned region to ensure consistent and quality service to all members
  • Lead staff in resolving complex member issues, questions, and complaints to ensure member satisfaction as well as resolve complex and escalated member issues to a beneficial solution
  • Lead or contribute to departmental projects that support enterprise strategic initiatives; ensure branch leaders and teams understand Navy Federal's strategic plan and how their individual efforts contribute to its success
  • Conduct regional branch visits to evaluate operations, provide training and development, and provide leadership, guidance, and information to branch leadership teams
  • Anticipate internal and/or external business challenges including regulatory; recommend process, product, or service enhancements; mitigate operational risk and ensure accountability of operational soundness/compliance
  • Establish effective membership targeting strategies to maximize member growth and retention; improve member financial health through education and relationship building
  • Develop metrics to monitor key performance indicators which identify opportunities for product/program enhancement and increased market penetration
  • Market Navy Federal Brand by leveraging marketing tools as needed, to include advertising, digital, and social media to maximize public awareness
  • Partner with stakeholders to recommend site selection, acquisition, planning, design, construction, and maintenance of branch offices and remote ATM networks; oversee new branch opening, renovation, and relocation processes
  • Seek opportunities within market for potential acquisitions, mergers, and innovations
  • Analyze the internal environment and implement solutions to ensure high levels of employee engagement
  • Establish, develop, and maintain relationships with the Department of Defense (DoD) Recruiters, DoD civilian agencies, Reserve Officers' Training Corps (ROTC) contacts, base/command personnel (Commanding Unit Liaison Officer), media/marketing representatives, and local community organizations
  • Support military education throughout career life cycle; recommend and develop member loyalty programs and ensure support of military community and on-base events
  • Seek new opportunities to build additional external business relationships such as partnership to increase expansion and/or depth of product and service offerings
  • Establish and support relationships within the community to further Navy Federal's reputation and presence
  • Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
  • Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
  • Proactively plan for and respond to all major catastrophic events (pandemic, extreme weather, etc.)
  • Perform other duties as assigned

Requirements:

  • Significant progressively responsible experience in leading and managing large teams across multiple locations in a large organization
  • Experience in identifying membership growth opportunities and developing, implementing, and maintaining member acquisition programs, event strategies, and creating/expanding business opportunities
  • Advanced knowledge of applicable federal and state laws, rules and regulations governing consumer lending, credit cards, mortgage and equity loans, savings and checking accounts
  • Expert knowledge of banking/financial industry standards and practices
  • Ability to gain the confidence and cooperation of management and staff, DoD personnel, and community leaders
  • Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
  • Significant experience in leading and managing diverse and complex operational environments
  • Advanced knowledge of marketing, project management, market research, and member relations practices, principles, and processes
  • Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
  • Significant experience in leading large projects/initiatives which have business risk and impact
  • Significant experience in delivering presentations to virtual and in person teams
  • Significant experience in client/vendor management to achieve strategic goals and implementation
  • Advanced knowledge of regulations impacting the security of financial assets, the release of confidential information and records maintenance
  • Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
  • Expert leadership skills, marked by poise, positive influence, and the ability to drive change
  • Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Expert skill exercising initiative and using good judgment to make sound decisions
  • Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
  • Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
  • Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
  • Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
  • Expert verbal, interpersonal and written communication skills
  • Expert organizational, planning and time management skill
  • Advanced database, word processing, spreadsheet, and presentation software skills (e.g., Microsoft Office, etc.)
  • Master's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experience

Benefits:

  • Highly competitive pay
  • Generous benefits and perks
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...