AVP, UniFi Integration Coordinator

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About the position

The AVP, UniFi Integration Coordinator will lead client UniFi integrations. In addition to acting as a UniFi technical SME during integrations into client websites and point-of-sale systems, you will lead a direct report and serve as a UniFi expert on sales calls with existing and prospective clients. Strong influencing skills, prior experience leading client integrations as well as a collaborative approach to building relationships in a cross-functional team environment are essential. A successful candidate will also be expected to influence the ongoing evolution of the UniFi platform based on client feedback and their own experience with the product. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Responsibilities

  • Actively engage in sales discussions as a technology and business process expert within the UniFi domain.
  • Knowledge of current SYF and industry POS technology to identify appropriate solutions based on the client's needs.
  • Work closely with the Go to Market team on end to end delivery of UniFi integrations.
  • Partner with client technology groups as the technical resource from the discovery phase through production rollout.
  • Analyze and provide solutions to client challenges during the integration process.
  • Drive improvements to the processes and tools used by the team to drive greater efficiency and effectiveness.
  • Remove roadblocks for the UniFi integration team.
  • Capture voice of the client and formally submit feedback to UniFi train leaders and product development teams.
  • Lead the execution of systems, integration, and user acceptance testing to support the roll-out of new features and functionality.
  • Create and update UniFi integration documentation as new features are introduced.
  • Perform other duties and/or special projects as assigned.

Requirements

  • Bachelor's Degree and 4 years of Technology experience or equivalent leadership program experience in developing and implementing information systems and project management.
  • In lieu of degree, a High School Diploma/GED and minimum of 8 years of experience in Information Technology.
  • Strong familiarity of modern web development technologies (including RESTful web services, Java, PHP, JavaScript, etc.).

Nice-to-haves

  • High aptitude for client-facing soft skills, including both how to speak with a sales-oriented mindset and the ability to persuade resistant clients.
  • Demonstrated ability to lead people and manage performance.
  • Superior oral and written communication skills.
  • Ability to drive continuous improvement and apply lessons learned on an ongoing basis.
  • Strong analytical and technical skillset used to drive requirements, testing and production validation.
  • Capability to communicate effectively with both business and technology teams.

Benefits

  • Annual bonus based on individual and company performance.
  • Flexible working options including work from home or office.
  • Diversity and inclusion initiatives.
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