Bauer/ Cascade Maverik: Business Operations Analyst, Custom (Temporary)

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About the position

The Business Operations Analyst, Custom is responsible for leading daily engagement with key stakeholders focused on issue resolution across a complex hockey and lacrosse SaaS platform; with intentions to improve data management and scale capability to existing operations. A successful candidate will be data driven, detail oriented, striving to solve complex problems and address business concerns through data and SaaS workflow mapping. This role is a temporary 1-year position, 40 hours per week, & hybrid schedule out of Exeter, NH.

Responsibilities

  • Work to understand business pain points, monitor trends and patterns, and provide recommendations to solve.
  • Act as a lead point of contact for internal stakeholders, providing data-driven insights and recommendations that align with business objectives.
  • Collect, analyze, and interpret data to identify trends, patterns, root cause analysis, and insights that drive business performance and operational efficiency.
  • Collaborate with cross-functional teams to assess current workflows, identify pain points, root cause analysis, and implement innovative solutions for process improvement.
  • Develop and maintain dashboards and reports that communicate key performance indicators (KPIs) and operational metrics to stakeholders and leadership.

Requirements

  • Bachelor's or Master's degree in Business Administration, Information Systems, Data Analytics, or a related field.
  • 3+ years of experience in business operations analysis, preferably within a manufacturing or SaaS environment.
  • Knowledge of the Order-to-Cash process within a consumer goods or manufacturing environment and/or experience in sporting goods, athletic footwear, and apparel - global operations.
  • Strong data analytical skills with proficiency in data analysis tools (e.g., Excel, Jira, Smartsheet).
  • Excellent problem-solving skills and the ability to think critically and creatively through data driven analysis.
  • Exceptional communication and interpersonal skills, with a customer-centric approach.
  • High level of curiosity and a drive to explore data for actionable insights.
  • Ability to work in a fast-paced, collaborative environment and manage multiple tasks effectively.
  • Strong leadership, interpersonal, and communication skills (oral, written, meeting facilitation and documentation).
  • Entrepreneurial mindset- capable of self-starting, structuring/managing own, and team member's efforts.
  • Must possess the ability to work independently or within a team.
  • Adjusts quickly to changing priorities and business needs.

Nice-to-haves

  • Passion & general understanding for hockey and lacrosse equipment.
  • Influencing skills will be required to explain and engage the teams.
  • Excellent interpersonal skills and ability to effectively communicate at all levels of organization.

Benefits

  • 401(k) plan with employer match
  • Paid parental leave
  • Employee discount program on apparel and gear
  • Casual & hybrid work environment
  • Participation in the Company's incentive plan
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