The Omnichannel Business Analyst is an integral part of the Omnichannel team and will drive change across the organization. The Omnichannel Business Analyst will focus on leading cross-functional teams, compiling business requirements, managing the Omnichannel roadmap. They are a strong team player with an ability to prioritize initiatives, communicate effectively, and creatively solve complex problems.

Duties and Responsibilities

• Works closely with project owners and key stakeholders to deliver state-of-the art, scalable, and cost-effective capabilities within time, budget, and quality requirements.
• Involved in the development of business plan objectives and works collaboratively with partners.
• Drives projects across the finish line and successful completion of deliverables, while ensuring the timely execution of supporting business and technical activities.
• Participates in project planning - works with IT and e-commerce teams to estimate effort to deliver solutions. Continuously aligns priorities to the Omnichannel roadmap.
• Documents and communicates business and functional requirements effectively to technical teams, designers, and business stakeholders.
• Understands the impact of requirements across departments and assists with designing target and interim solutions.
• Analyzes and documents relevant business processes, data flow diagrams, and workflows. Validates documents with technical and non-technical teams.
• Serves as the subject matter expert throughout the project lifecycle and mentors team members after go-live.
• Creates and manages project charters to align with SDLC processes. Partners with the Omnichannel Project Manager and project owners to continuously groom stories in ongoing and future sprints. Adheres to Waterfall and Agile development methodologies and provides input on the prioritization of user stories for development.
• Participates in integration testing, including the development of test plans and use cases, and documentation of results. Validates what has been delivered fulfills all requirements.
• Conducts User Acceptance Testing (UAT) with key stakeholders and designs scenarios to showcase the end-to-end process flow.
• Participates in change management activities. Assists in the preparation of end user documentation and training materials.
• Partners closely with the Omnichannel Project Manager to monitor project progress and provide status updates. Escalates roadblocks and issues to ensure they are prioritized and resolved.
• Supports internal clients during and after go-lives and track post go-live issues and resolve with the corresponding teams. Proactively identifies opportunities and delivery execution improvements. Solicits feedback from departments and customers after go-live to prioritize future enhancements.
• May provide informal assistance such as technical and business guidance and/or training co-workers.

Scope

• Staff supervision and development: No
• Decision making: Provides data for decision support
• Travel: Up to 5%
• Flex Designation: Anywhere

Requirements

Education and Experience

Education Requirements

• BS or BA equivalent college degree required

Years of Experience

• 3-5 years of experience as a business analyst, analyst, or in a process improvement role.

Skills

• Strong verbal and written communication skills
• Solid problem-solving and organizational skills
• Holds oneself accountable to contribution goals and acts with a sense of urgency
• Proactive follow-up and follow through skills are required
• Detailed oriented with a strong ability to identify opportunities and troubleshoot setbacks quickly
• Solid understanding of business and functional requirements
• Ability to work collaboratively and support cross-functional project teams
• Effectively present information to an internal department and/or large group of employees
• Ability to prioritize workload and complete multiple tasks
• Proficient skills with Microsoft Office Suite products

Physical Requirements
General office environment requiring ability to:

• Stand, walk, sit for extended periods of time.
• Speak and listen to others in person and over the phone and video conferencing.
• Use keyboard and read from computer screen and reports.
• The ability to lift up to 15 lbs.

Safety

• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

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