Business Process Improvement Supervisor (Remote)

Other Jobs To Apply

No other job posts for this day.

<strong>Before you apply to a job, select your language preference from the options available at the top right of this page.<br><br></strong>Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.<br><br><strong>Job Description<br><br></strong>We are seeking a highly analytical and technology-forward Business Process Improvement Supervisor to join our team. The ideal candidate will bridge the gap between business operations and technology, leveraging data analytics, automation tools, and Lean Six Sigma methodologies to streamline workflows, improve efficiency, and reduce operational costs. This role is responsible for diagnosing "as-is" processes, designing "to-be" workflows, and driving the implementation of technology-driven solutions. Additionally, this position will supervise direct reports and foster a culture of continuous improvement.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Process Analysis & Redesign: Evaluate current business workflows to identify bottlenecks, redundancies, and inefficiencies.</li><li>Technology & Automation Implementation: Identify opportunities to implement technology solutions to streamline operations and enhance productivity. Lead & drive Technology initiatives.</li><li>Data Analytics & Reporting: Design, sustain, and analyze dashboards and KPI boards to surface performance issues and validate process improvements.</li><li>Leadership & Coaching: Supervise and mentor direct reports, reviewing their work and supporting their professional development.</li><li>Documentation & Change Management: Create user-friendly SOPs, process maps, and training materials. Lead cross-functional teams through change, ensuring user adoption. <br><br></li></ul><strong>Required Skills & Qualifications<br><br></strong><ul><li>Experience: 3–5+ years in business process improvement, operations analysis, or a related role. Knowledge of Lean Six Sigma.</li><li>Leadership: Proven experience in coaching, guiding, or supervising staff.</li><li>Technology: Proficiency in CargoWise; experience with driving automation by leveraging technology; advanced proficiency in Microsoft Excel, including complex formulas, functions, and macros.<br><br></li></ul><strong>Direct Report Responsibilities<br><br></strong>The BPI Supervisor will have direct reports, for whom they will:<br><br><ul><li>Set goals and prioritize work assignments.</li><li>Review process mapping and data documentation for accuracy.</li><li>Provide mentorship and training on technical tools and methodologies. <br><br></li></ul><strong>Compensation And Benefits<br><br></strong>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year to $105,060/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.<br><br><strong>Other Criteria<br><br></strong><ul><li>Job Grade: 20C - Supervisor</li><li>This is a remote position</li><li>Schedule/typical working hours: Monday-Friday 8am - 4:30pm Eastern time</li><li>Last day to apply is 2/11/2026<br><br></li></ul><strong>Employee Type<br><br></strong>Permanent<br><br>UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.<br><br>Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...