Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ,NV,TX,WA,WY)

February 9, 2026

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We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-size: 16px; white-space: pre-wrap; font-family: 'Twemoji Country Flags', __Inter_d876f3, __Inter_Fallback_d876f3, -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; background-color: #ffffff;">Sign-on bonus available for eligible external applicants! Contact us today to learn more! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provides basic member service transactions, with quality and accuracy. </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Consults with members. </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identifies needs, offers solutions, and follows up on any pending transactions. </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Holds conversations that matter with members either in person or over the phone.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Recommends other products and services as appropriate from having conversations that matter with members.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identifies and reports any suspicious behavior or suspected fraud activity.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Completes all required training and compliance modules.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Treats all co-workers and members with respect.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Supports and participates in continuous improvement activities.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Represents the Credit Union in a positive and professional manner.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintains member and other sensitive information with confidentiality.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Other related duties as assigned.</li> </ul> <div>Qualifications: <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Basic understanding of financial products and services</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Professional verbal skills and etiquette</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Excellent follow up </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Excellent Written skills (Email) – Grammar and Spelling</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Member service and organizational skills</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Work well with other departments – Team player</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Willingness to make a difference</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Personable and professional</li> </ul> <div>Education: </div> <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"> High School Diploma or equivalent</li> </ul> <div> Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Alaska: Min $20.00 - Mid $24.31 - Max $29.17</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Arizona: Min $16.77 - Mid $20.96 - Max $25.15</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Nevada: Min $17.15 - Mid $21.44 - Max $25.73</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Texas: Min $16.14 - Mid $20.18 - Max $24.22</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Washington: Min $20.00 - Mid $24.35 - Max $29.23</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Wyoming: Min $16.53 - Mid $20.67 - Max $24.50</li> </ul> The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc. Benefits: <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Medical</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Dental</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Vision</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Life Insurance</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Flexible Spending Account</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">401(k) Matching</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Paid Time Off</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Training Provided</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Tuition Reimbursement</li> </ul> </div> </div>Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at <a rel="noopener" href="mailto:Recruiting@nuvisioncu.org" target="_blank">Recruiting@nuvisioncu.org</a>. We will work with you to meet your needs in accordance with applicable laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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