Call Center Membership Representative (Remote - Must Reside In Syracuse/CNY Regi

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AAA Western and Central New York seeks a Call Center Membership Representative to provide exceptional service to members and promote AAA membership benefits. The ideal candidate is dedicated to providing a totally satisfying experience and demonstrates compassion, empathy, and unsurpassed service.

Requirements

  • Equivalent experience will be considered in lieu of degree
  • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
  • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
  • Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
  • Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
  • Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
  • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
  • Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
  • Must be able to lift, carry, push, pull a maximum of 25 lbs

Benefits

  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
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