Call Center Representative Medical Assistant

February 13, 2026

Other Jobs To Apply

No other job posts for this day.

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.<div>Remote position – must reside in Connecticut </div><div>Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area. </div><div> </div><div>At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! </div><div> </div><div>Market-leading benefits include: </div><div><ul><li>Medical, Dental, Vision, 401k matching </li></ul></div><div><ul><li>Employee assistance and wellness programs including a strong focus on promoting mental health </li></ul></div><div><ul><li>Generous Paid time off </li></ul></div><div><ul><li>Growth opportunities </li></ul></div><div><ul><li>Sign on bonus up to $3,500 for external candidates </li></ul></div><div> </div><div>Schedule: 36 hours/week </div><div>Weekdays: Set schedule (to be determined) Weekends: Every other weekend Hours: Weekdays 9 AM–6 PM | Weekends 8 AM–5 PM Location: Fully Remote (Must reside in Connecticut) </div><div>Position Overview We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication, documentation, and provider coordination. </div><div>Essential Functions </div><div><ul><li>Receive high volume of incoming patient calls </li></ul></div><div><ul><li>Make outgoing calls to relay results to patients as requested by providers </li></ul></div><div><ul><li>Document all interactions using Epic SmartPhrases/Templates </li></ul></div><div><ul><li>Check voicemails hourly and end of day </li></ul></div><div><ul><li>Address provider tasks promptly and route notes to providers </li></ul></div><div><ul><li>Prioritize multitasking and documentation accuracy </li></ul></div><div><ul><li>Utilize and Respond to Microsoft Teams messages in real-time </li></ul></div><div><ul><li>Will utilize company computer requiring VPN and stable internet </li></ul></div><div><ul><li>Ensure device encryption and patient data protection </li></ul></div><div><ul><li>Objective, accurate, and complete charting </li></ul></div><div><ul><li>Escalate undocumented results to providers </li></ul></div><div><ul><li>All patient interactions must be documented </li></ul></div><div><ul><li>Maintain professionalism during patient interactions </li></ul></div><div> </div><div>Job Requirements </div><div>Education </div><div><ul><li>High School Diploma required </li></ul></div><div><ul><li>Graduate of a Medical Assisting Program preferred </li></ul></div><div>Work Experience </div><div><ul><li>Medical Assistant experience preferred </li></ul></div><div><ul><li>Front Desk experience preferred </li></ul></div><div><ul><li>Minimum 2 years of experience with EPIC EMR </li></ul></div><div>Required Licenses/Certifications </div><div><ul><li>Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA). </li></ul></div><div><div><div> </div><div>One of the following Certifications or Experience is Required: </div><div>Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: </div><div><ul><li>CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) </li></ul></div><div><ul><li>CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) </li></ul></div><div><ul><li>RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) </li></ul></div><div><ul><li>NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) </li></ul></div></div><div><div><ul><li>NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals) </li></ul></div><div>In lieu of an approved MA Certification, we will also accept one of the following at the time of hire contingent upon obtaining one of the above MA certifications in order to meet the requirements of the Certified Medical Assistant role and must be obtained within fifteen (15) months of your hire date to continue employment as a Certified Medical Assistant with GoHealth Urgent Care: </div><div><ul><li>1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting </li></ul></div><div><ul><li>1+ years of working phlebotomist experience </li></ul></div><div> </div><div>In lieu of an approved MA Certification, we will also accept one of the following at the time of hire: </div><div><ul><li>Graduate of an Accredited School of Nursing or LPN or RN </li></ul></div><div><ul><li>EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) </li></ul></div><div><ul><li>CNA - Certified Nursing Assistant </li></ul></div><div> </div><div><ul><li>Additionally, CPOE certification for order entry is required within two weeks of start date. </li></ul></div></div><ul></ul></div><div> </div><div>In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire: </div><div><ul><li>Graduate of an Accredited School of Nursing or LPN or RN </li></ul></div><div>Additional Knowledge, Skills and Abilities Required </div><div><ul><li>Basic Medical Assistant duties </li></ul></div><div><ul><li>Ability to type quickly, basic computer knowledge </li></ul></div><div><ul><li>Proficient in Microsoft Word and Excel </li></ul></div><div><ul><li>Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals </li></ul></div><div><ul><li>Exceptional written and verbal communication skills </li></ul></div><div><ul><li>Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference </li></ul></div><div> </div><div>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! </div><div> </div><div>Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time. </div><div> </div><div> </div>Set up email alerts as new job postings become available that meet your interest! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER