Call Center Representative, Spanish Speaker

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Job Description:

  • Provide both inbound and outbound call support using various web-based systems
  • Provide exceptional customer service while following protocols and guidelines
  • Answer customer inquiries with professional courtesy based on client-specific instruction
  • Document each customer's inquiry information into a database and verify/update customer information
  • Actively listen to identify opportunities to offer additional information and follow-up with callers as necessary
  • Use statistical contact center data to make improvements to performance
  • Conduct outbound calling for surveying to obtain client-specific information
  • Adhere to assigned shifts and schedule

Requirements:

  • High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer
  • Fluent in Spanish (reading, writing, and comprehension)
  • Prior call center or customer service experience highly desired
  • Effective verbal and written communication skills
  • Ability to multi-task
  • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
  • Ability to sit for extended periods of time
  • Ability to successfully pass a background investigation and drug screen
  • Must successfully pass preemployment criteria testing and internet speed test
  • Assessments must be completed from a computer or laptop
  • Candidates must provide non-cellular high speed internet (Fiber, DSL, or cable modems); hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role

Benefits:

  • Work from home
  • All equipment provided
  • Competitive Paid training
  • Growth & Development Opportunities
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