Call Triage Support and Dispatch Assoc

February 4, 2026

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Call Triage Support and Dispatch Assoc Call Triage Support and Dispatch Associate – Remote PURPOSE:This is an AFTER-HOURs role. Shift is 10:30pm-7am EST - Sunday through Thursday. Also, due to after-hours, it can be REMOTE. Candidate can reside in any of the US states.This position sits under our Bayer Radiology Customer Response Squad and is responsible for qualifying or "triaging" initial customer calls that require technical assistance. Based on level of need, responsibilitiesinclude offering an operator level solution to diagnose and troubleshoot basic hardware issues and escalating more complex issues to the appropriate level of support within other areas of the Customer Response or other Solution Delivery Squads. Also include supporting general call inquiries, part order processing and supports resolution of customer inquiries regarding parts and service dispatch as well as updating and accurately maintaining data in SAP and CRM systems. YOUR TASKS AND RESPONSIBILITIES<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Provide support function such as facilitating resolution of customer/field issues;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Utilize SAP and CRM Systems to professionally handle customer/field calls, and requests via phone, CRM, email and web;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Customer calls and part order process management;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Provide dispatch service to customers as well as manage Dispatch console for the field;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Project support, cross functional teamwork;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Ability to assist in Service Support Training. Assist as process owner with training documentation as needed;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Assist in delivering training to staff as required to perform job duties.</li></ul> REQUIRED QUALIFICATIONS<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Associate degree in business or technical discipline with 1 year of overall experience OR High School Diploma/GED and 3 years of overall experience in areas such as call centers, customer relations/facing or a remote service support role;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Advanced problem-solving skills, demonstrated experience in dealing with difficult inquiries and customer issues with little supervision; strong sense of urgency;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">This position requires a willingness to learn, demonstrate excellent inter- personal and organizational skills;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">This position requires strong communication skills, both written and oral as well as the ability to apply empathy and resolve conflict;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Proficiency in Microsoft Office product suite;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Ability to work in a fast paced environment;</li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 14pt; font-family: Aptos, sans-serif;">Demonstrated ability to follow specific guidelines & procedures;</li><li style="background-color: white; margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 14pt; font-family: Aptos, sans-serif;">Ability to problem solve, handle difficult inquiries and customer issues with little supervision.</li></ul>PREFERRED QUALIFICATIONS<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 14pt; font-family: Aptos, sans-serif;">Working knowledge of CRM systems.</li></ul>Employees can expect to be paid a salary between $49,541.00 to $74,311.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.This posting will be available for application until at least 1-5-26.#LI-USA#LI-AMS<table style="width:970.0px" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td style="vertical-align:top" colspan="4"> </td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top" colspan="4">YOUR APPLICATION</td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top" colspan="4"> </td><td style="vertical-align:top"> </td></tr></tbody></table><table style="width:970.0px" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td style="text-align:justify;vertical-align:top" colspan="4">Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. To all recruitment agencies: Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. </td><td style="vertical-align:top"> </td></tr><tr><td style="text-align:justify;vertical-align:top" colspan="4"> </td><td style="vertical-align:top"> </td></tr><tr><td style="text-align:justify;vertical-align:top" colspan="4">Bayer is an E-Verify Employer.</td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top" colspan="4"> </td><td style="vertical-align:top"> </td></tr><tr><td style="text-align:justify;vertical-align:top" colspan="4"> </td></tr><tr><td style="vertical-align:top" colspan="4"> </td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top;width:150.0px">Location:</td><td style="vertical-align:top;width:200.0px" colspan="3" 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Hamilton || United States : Ohio : Hebron || United States : Ohio : LIMA || United States : Ohio : Lebanon || United States : Ohio : London || United States : Ohio : Lorain || United States : Ohio : MASON || United States : Ohio : Manfields || United States : Ohio : Marion || United States : Ohio : Mentor || United States : Ohio : Residence Based || United States : Ohio : Reynoldsburg || United States : Ohio : St Marys || United States : Ohio : Toledo || United States : Ohio : Troy || United States : Ohio : Washington Courthouse || United States : Ohio : Zanesville || United States : Oklahoma : LAWTON || United States : Oklahoma : Oklahoma City || United States : Oklahoma : Residence Based || United States : Oklahoma : Tulsa || United States : Oklahoma : Turpin || United States : Oklahoma : Yukon || United States : Oregon : Brooks || United States : Oregon : Eugene || United States : Oregon : PORTLAND NORTH || United States : Oregon : Portland || United States : Oregon : ROGUE VALLEY || United States : Oregon : Residence Based || United States : Oregon : Salem || United States : Oregon : WILLAMETTE VALLEY || United States : Oregon : Wilsonville || United States : Pennsylvania : Allentown || United States : Pennsylvania : Bensalem || United States : Pennsylvania : Bethlehem || United States : Pennsylvania : Butler || United States : Pennsylvania : CARLISLE || United States : Pennsylvania : Drexel Hill || United States : Pennsylvania : ERIE || United States : Pennsylvania : Greensburg || United States : Pennsylvania : Harrisburg || United States : Pennsylvania : Indianola || United States : Pennsylvania : Johnstown || United States : Pennsylvania : LANCASTER || United States : Pennsylvania : Lancaster || United States : Pennsylvania : Lawrence || United States : Pennsylvania : Levittown PA || United States : Pennsylvania : Manchester || United States : Pennsylvania : Manheim || United States : Pennsylvania : Myerstown || United States : Pennsylvania : Norristown || 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|| United States : Puerto Rico : Juana Diaz || United States : Puerto Rico : PUERTO RICO W HYBRID || United States : Puerto Rico : Residence Based || United States : Puerto Rico : Residence Based || United States : Puerto Rico : Sabana Grande || United States : Puerto Rico : San Juan || United States : Puerto Rico : Santa Isabel || United States : Puerto Rico : Yauco || United States : Residence Based : Residence Based || United States : Rhode Island : Cumberland || United States : Rhode Island : Providence || United States : Rhode Island : Residence Based || United States : Rhode Island : Woonsocket || United States : South Carolina : CHARLESTON NORTH || United States : South Carolina : COLUMBIA WEST || United States : South Carolina : Charleston || United States : South Carolina : Columbia || United States : South Carolina : FLORENCE || United States : South Carolina : Greenville || United States : South Carolina : Greenwood || United States : South Carolina : Hartsville || United States : South Carolina : Myrtle Beach || United States : South Carolina : Residence Based || United States : South Carolina : Spartanburg || United States : South Carolina : Summerville || United States : South Dakota : Aberdeen || United States : South Dakota : Brandon || United States : South Dakota : Harrisburg || United States : South Dakota : Pierre || United States : South Dakota : Rapid City || United States : South Dakota : Residence Based || United States : South Dakota : Sioux Falls || United States : South Dakota : Tea || United States : Tennessee : Brentwood || United States : Tennessee : CLARKSVILLE || United States : Tennessee : Charleston || United States : Tennessee : Chattanooga || United States : Tennessee : Cleveland || United States : Tennessee : Collierville || United States : Tennessee : Cordova || United States : Tennessee : Franklin || United States : Tennessee : Germantown || United States : Tennessee : Hendersonville || United States : Tennessee : Jackson || United States : Tennessee : Johnson City || United States : Tennessee : KNOXVILLE W || United States : Tennessee : Kingsport || United States : Tennessee : Knoxville || United States : Tennessee : Memphis || United States : Tennessee : Murfreesboro || United States : Tennessee : Nashville || United States : Tennessee : Residence Based || United States : Tennessee : Union City || United States : Texas : AMARILLO || United States : Texas : Aiken || United States : Texas : Amarillo || United States : Texas : Arlington || United States : Texas : Austin || United States : Texas : Baytown || United States : Texas : Beaumont || United States : Texas : Big Spring || United States : Texas : Bishop || United States : Texas : Cedar Hill || United States : Texas : Channelview || United States : Texas : College Station || United States : Texas : Corpus Christi || United States : Texas : Dallas || United States : Texas : Denton || United States : Texas : Donna || United States : Texas : Dumas || United States : Texas : El Campo || United States : Texas : El Paso || United States : Texas : Fort Worth || United States : Texas : Friendswood || United States : Texas : Frisco || United States : Texas : Georgetown Temple || United States : Texas : Hale Center || United States : Texas : Haskell || United States : Texas : Houston || United States : Texas : Idalou || United States : Texas : Irving || United States : Texas : KILLEEN || United States : Texas : Laredo || United States : Texas : Littlefield || United States : Texas : Lockhart || United States : Texas : Longview || United States : Texas : Lubbock || United States : Texas : Mansfield || United States : Texas : McAllen || United States : Texas : New Braunfels || United States : Texas : ODESSA || United States : Texas : Pasadena || United States : Texas : Pharr || United States : Texas : Plainview || United States : Texas : Plano || United States : Texas : Residence Based || United States : Texas : SAN ANTONIO W || United States : Texas : San Antonio || United States : Texas : Spring || United States : Texas : Sugarland || United States : Texas : TEXARKANA || United States : Texas : Tomball || United States : Texas : VALLEY NORTH || United States : Texas : VICTORIA || United States : Texas : WICHITA FALLS || United States : Texas : Weslaco || United States : Utah : Clearfield || United States : Utah : Layton || United States : Utah : Ogden || United States : Utah : Residence Based || United States : Utah : Salt Lake City || United States : Utah : Sandy || United States : Vermont : Burlington || United States : Vermont : Residence Based || United States : Vermont : Rutland || United States : Virginia : Arlington || United States : Virginia : CHARLOTTESVILLE || United States : Virginia : Chantilly || United States : Virginia : Charlottesville || United States : Virginia : Chesterfield || United States : Virginia : Fairfax || United States : Virginia : Fredericksburg || United States : Virginia : Hampton || United States : Virginia : Lynchburg || United States : Virginia : Norfolk || United States : Virginia : Residence Based || United States : Virginia : Richmond || United States : Virginia : Roanoke || United States : Virginia : Virginia Beach || United States : Virginia : WOODBRIDGE || United States : Washington : Bothell || United States : Washington : Bremerton || United States : Washington : Issaquah || United States : Washington : Kennewick || United States : Washington : Laconner || United States : Washington : Lynnwood || United States : Washington : Othello || United States : Washington : Residence Based || United States : Washington : SEATTLE N || United States : Washington : SeaTac || United States : Washington : Seattle || United States : Washington : Spokane || United States : Washington : Tacoma || United States : Washington : Warden || United States : West Virginia : Charleston || United States : West Virginia : HUNTINGTON || United States : West Virginia : Institute || United States : West Virginia : MARTINSBURG || United States : West Virginia : MORGANTOWN || United States : West Virginia : New Martinsville || United States : West Virginia : PARKERSBURG || United States : West Virginia : Residence Based || United States : West Virginia : South Charleston || United States : West Virginia : Weirton || United States : Wisconsin : Appleton || United States : Wisconsin : Arlington || United States : Wisconsin : Deforest || United States : Wisconsin : Green Bay || United States : Wisconsin : Janesville || United States : Wisconsin : Livingston || United States : Wisconsin : Madison || United States : Wisconsin : Middleton || United States : Wisconsin : Milwaukee || United States : Wisconsin : Randolph || United States : Wisconsin : Residence Based || United States : Wisconsin : Sussex || United States : Wyoming : Cheyenne || United States : Wyoming : Residence Based </td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top;width:150.0px">Division:</td><td style="vertical-align:top;width:150.0px" colspan="3" rowspan="1">Pharmaceuticals </td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top;width:150.0px">Reference Code:</td><td style="vertical-align:top;width:150.0px" colspan="2" rowspan="1">858884 </td><td style="vertical-align:top"> </td><td style="vertical-align:top"> </td></tr></tbody></table><table style="width:970.0px" border="0" cellspacing="1" cellpadding="1" align="left"><tbody><tr><td colspan="3"> </td></tr><tr><td colspan="3"> </td></tr><tr><td colspan="3">Contact Us</td></tr><tr><td style="vertical-align:top" colspan="4"> </td><td style="vertical-align:top"> </td></tr><tr><td style="vertical-align:top;width:150.0px">Email:</td><td style="vertical-align:top;width:150.0px" colspan="2" rowspan="1">hrop_usa@bayer.com </td></tr></tbody></table>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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