Cargo Agent (Customer Service Agent) - ORD

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Delta Air Lines is a globally recognized leader in the aviation industry, providing comprehensive air travel services in the United States and worldwide. Based in Chicago, Illinois, Delta is known for its commitment to customer satisfaction, operational excellence, and a strong company culture that values care, integrity, resilience, and servant leadership. As a major airline, Delta operates an extensive network of domestic and international flights, catering to millions of passengers each year. The company has established itself as an innovator and trusted partner in the air travel industry, consistently working to improve its service offerings, safety standards, and employee relations. Delta Air Lines recognizes that its employees are the cornerstone of its continued success, fostering a workplace environment that supports growth, teamwork, and personal development. With competitive pay, extensive benefits, and a commitment to career advancement, Delta offers employees an engaging and rewarding professional experience. Their ethos of sharing success with their workforce reflects in the comprehensive perks and opportunities they provide, including health benefits, paid leave, flight privileges, and educational support. The Cargo Agent position at Delta Air Lines is a critical entry-level role within the company’s cargo and logistics operations based in Chicago, Illinois. This role focuses on facilitating the smooth movement of cargo through the airport and beyond, serving as the essential link between customers and the company’s logistics network. Cargo Agents interact directly with customers both in person and by phone, representing Delta’s cargo services with professionalism and a customer-first approach. This position demands an individual who can prioritize safety, efficiency, and outstanding service, helping ensure that cargo is transported on time, safely, and in compliance with all regulatory standards. This role is designed to prepare candidates for growth within Delta’s organization through hands-on experience and mentorship from seasoned leaders. Scheduling varies depending on flight operations, requiring flexibility for early morning to overnight shifts, with work hours ranging from 20 to 40 per week based on seniority. Delta maintains strict policies on internal movement eligibility and emphasizes the importance of adhering to safety standards, company-approved personal protective equipment, and physical readiness for lifting and moving cargo items. Starting at $22.72 per hour, this position offers an excellent opportunity for individuals looking to enter the aviation industry and develop a career with a prominent global airline. The position includes access to comprehensive benefits such as medical, dental, vision, paid parental leave, and the chance to participate in Delta’s profit-sharing and 401(k) programs. Additionally, this role provides employees with unique perks like domestic and international flight privileges and a variety of career development programs. Overall, the Cargo Agent role is a valuable entry point for candidates eager to build a dynamic career in aviation cargo operations at Delta Air Lines.
  • Is at least 18 years of age and has authorization to work in the United States
  • Possess a high school diploma, GED, or high school equivalency
  • Have a valid driver's license
  • Possess basic digital literacy
  • Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds
  • Pass a physical ability test
  • Must wear required company-approved personal protective equipment including hearing protection, safety-toe footwear, protective headwear, and high visibility safety apparel
  • Consistently prioritize safety and security of self, others, and personal data
  • Embrace diverse people, thinking, and styles
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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...