<h2><b>Career Category</b></h2>Sales<h2></h2><h2><b>Job Description</b></h2><div><p>Job <span>Description</span></p><h1><span>HOW</span> <span>MIGHT</span> <span>YOU</span> <span>DEFY</span> <span>IMAGINATION?</span></h1><p>You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.</p><p></p><h1><span>Live</span></h1><p><b>What you will <span>do</span></b></p><p>Let’s do this. Let’s change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs</p><ul><li>Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations</li><li>Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy</li><li>Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)’s and product complaints through medical information</li><li><span>Maintain</span> <span>case</span> <span>history</span> <span>for</span> <span>all</span> <span>U.S.</span> <span>patients,</span> <span>entering</span> <span>relevant</span> <span>notes</span> <span>from</span> <span>the</span> <span>hub,</span> <span>the </span><span>pharmacy, calls</span> <span>to</span> <span>insurance, patient support programs, physicians</span> <span>and</span> <span>nurses, and</span> <span>the </span>patients and families</li><li>Maintain and update patient status to track reimbursement and shipping status of U.S. <span>patients</span></li><li>Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)</li><li>Liaise with medical offices as necessary to obtain insurance <span>authorizations</span></li><li>Counsel patients and family on insurance and reimbursement <span>options</span></li><li>Identify general and specific adherence trends and suggest appropriate <span>action</span></li><li>Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks</li><li><span>Manage,</span> <span>track,</span> <span>and</span> <span>report on Open</span> <span>Enrollment</span> <span>efforts</span> <span>annually</span> <span>to</span> <span>ensure</span> <span>every</span> <span>patient</span> <span>has</span><span>access</span> <span>to</span> <span>adequate</span> <span>insurance</span></li><li>Advise patients and families on insurance, financial assistance and therapeutic <span>access</span> <span>programs</span></li></ul></div><div><ul><li>Attend patient meetings, industry conferences and sales <span>meetings</span></li></ul><p></p><h1><span>Win</span></h1><p><b>What we expect of <span>you</span></b></p><p>We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualifications.</p><h1>Basic <span>Qualifications:</span></h1><p>Master’s degree <span>OR</span></p><p>Bachelor’s degree and 2 years of Case Management experience <span>Or</span></p><p>Associate’s degree and 6 years of Case Management experience <span>Or</span></p><p>High school diploma / GED and 8 years of Case Management <span>experience</span></p><p></p><h1>Preferred <span>Qualifications:</span></h1><ul><li>Bachelor’s Degree strongly<span> preferred</span></li><li>5+ years of experience in the pharmaceutical <span>industry</span></li><li>2+ years prior experience as a Case <span>Manager</span></li><li>Excellent communication skills and commitment to customer <span>service</span></li><li>Ability to effectively resolve hurdles across multiple cases at the same<span> time</span></li><li>Ability to learn product and disease information, familiarity with HIPAA and <span>FDA</span></li><li><span>Ability</span> <span>to</span> <span>manage</span> <span>communication</span> <span>with</span> <span>case</span> <span>managers</span> <span>and</span> <span>sales</span> <span>reps</span> <span>across</span> <span>multiple </span>geographies and time zones</li><li>Excel and PowerPoint skills <span>required</span></li><li>Up to 20% travel <span>required</span></li></ul><p></p><h1><span>Thrive</span></h1><p><b><span>What</span> <span>you</span> <span>can</span> <span>expect</span> <span>of</span> <span>us</span></b></p><p>As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.</p></div><p></p><p>In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:</p><ul><li>Comprehensive employee benefits package, including a Retirement and Savings Plan with <span>generous</span> <span>company</span> <span>contributions,</span> <span>group</span> <span>medical,</span> <span>dental</span> <span>and</span> <span>vision</span> <span>coverage,</span> <span>life</span> <span>and </span>disability insurance, and flexible spending accounts.</li><li>A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>Stock-based long-term <span>incentives</span></li><li>Award-winning time-off plans and bi-annual company-wide <span>shutdowns</span></li><li>Flexible work models, including remote work arrangements, where <span>possible</span></li></ul><p></p><h1>Apply <span>now</span></h1><p><b>for a career that defies <span>imagination</span></b></p><p>Objects in your future are closer than they appear. Join <span>us.</span></p><h1><span>careers.amgen.com</span></h1><p>Amgen anticipates accepting until 2/23/2026 however, we will continue <span>accepting</span></p><p>applications until we receive a sufficient number or select a candidate for the <span>position.</span></p><p>Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p><p><span>We</span> <span>will</span> <span>ensure</span> <span>that</span> <span>individuals</span> <span>with</span> <span>disabilities</span> <span>are</span> <span>provided</span> <span>reasonable</span> <span>accommodation</span> <span>to participate</span> <span>in</span> <span>the</span> <span>job</span> <span>application</span> <span>or</span> <span>interview</span> <span>process,</span> <span>to</span> <span>perform</span> <span>essential</span> <span>job</span> <span>functions,</span> <span>and</span> <span>to </span>receive other benefits and privileges of employment. Please contact us to request accommodation.</p><p></p><p></p><p></p>.<p><b>Salary Range</b></p>90,718.00 USD - 103,850.00 USD