Cash Services Operative

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  • LOCATION

    Remote

  • CAREER AREA

    Field Operations

  • JOB TYPE

    Full time

  • JOB ID

    #R64784

Main Purpose of Job:

To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department's profitability, security and performance.

Key Skills and Attributes

  • People Management experience essential
  • Must communicate clearly and fluently possessing strong interpersonal skills.
  • Must be capable of building strong and constructive relationships.
  • Should possess excellent analytical capabilities and have strong IT capabilities.
  • Experienced within a Union Environment.
  • Proven experience in Customer Relationship Management

Key Tasks

  • Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount.
  • Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs.
  • Focus on continuous improvement and productivity

- Liaising with customers to ensure the company's customer care policy is maintained. - Set & monitor team and individual objectives.

  • Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met.
  • Manage and enhance performance of team members, ensuring a clear focus on SOP's and Security procedures.
  • Contribute to the implementation of the Company's Health & Safety policy.
  • Promote and maintain an effective and harmonious working environment.
  • Authorize department's timesheets and leave applications

- Provide accurate & timely management information regarding the department's performance, ensuring the systems are updated and maintained. - Communicate with employees to give and receive information by Branch meetings and/or staff briefings.

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