CCCE Team Manager - Customer Experience

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<strong>Responsibilities<br><br></strong>Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a <strong> Contact Center Team Manager </strong> you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.<br><br><strong>You Will<br><br></strong><ul><li>Lead teams of employees including hosting team huddles, individual agent check-ins, hiring, coaching, counseling and termination.</li><li>Responsible for Manager of Duty shifts ensuring contact center exceeds performance goals including calls handled, calls abandoned, TTA, specialty team performance.</li><li>Manage daily operation of phone system, update daily stats, and runs ad-hoc reporting as needed.</li><li>Troubleshoots and escalates all phone and systems issues in a timely manner.</li><li>Provides feedback in a timely manner regarding team operation including success metrics tied to initiatives, performance management, goal setting, monitoring of performance that will provide successful results.<br><br></li></ul><strong>If You Are<br><br></strong><ul><li>Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.</li><li>You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.</li><li>You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. <br><br></li></ul><strong>To Ensure Success In This Role, You Must Have<br><br></strong><ul><li>Requires High School Diploma and/or at least 1 year of contact center office work experience (or medical training program/education)</li><li>Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.</li><li>Ability to foster teamwork, inter-personal awareness, and initiative.</li><li>Medical terminology knowledge.<br><br></li></ul><strong>We Offer<br><br></strong><ul><li>Comprehensive Medical, Dental and Vision coverages.</li><li>Health Savings Accounts with employer funding.</li><li>Wellness dollars</li><li>401(k) Employer Match</li><li>Free services at any of our imaging centers for you and your immediate family.</li></ul>

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