Client Service Technical Support Rep

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We Push the Boundaries of Possibilities for our Communities ."

The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.

*Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package.

Proactively review the customer's account and educate the customer on additional service options.

Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.

Escalate any customer issues that may be indicative of larger network issues.

At least one year of customer service experience required, with prior call center experience a plus.

Define problems, collect data, establish facts, and solve practical issues.

Ability to effectively communicate complex technical support and billing information to customers.

Read and interpret documents, such as safety rules, product information and training materials.

Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.

Competitive Compensation + Annual Bonus Eligibility

Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)

Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

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