Client Support Agent (Independent Contractor)

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<br> <br> <br> BACKGROUND:<br>Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.<br><br> <h2>The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.<br><br>JOB DUTIES:<br></h2> <ul> <li><p>Provides timely and accurate information to incoming customer order status and product knowledge requests<br></p></li> <li><p>Processes customer orders/changes/returns according to established department policies and procedures<br></p></li> <li><p>Provides timely feedback to the company regarding service failures or customer concerns<br></p></li> <li><p>Partners with the sales team to meet and exceed customer service expectations <br></p></li> </ul><br><br> <h3>Requirements</h3> <p>WHAT IT TAKES TO SUCCEED:<br></p> <ul> <li><p>Outstanding problem-solving skills<br></p></li> <li><p>Patience and empathy - an ability to manage stress and work under pressure<br></p></li> <li><p>Excellent communication skills in writing and verbal with outstanding listening skills<br></p></li> <li><p>Ability to provide knowledgeable, friendly, and professional customer service<br></p></li> <li><p>Experience navigating and efficiently using program tools and software using technology<br></p></li> <li><p>Basic computer skills<br></p></li> </ul> <p>QUALIFICATIONS:<br></p> <ul> <li><p>Must be a legal US Resident and Citizen<br></p></li> <li><p>Must be at least 18 years of age<br></p></li> <li><p>Must be able to pass a 7-year criminal background check<br></p></li> <li><p>Must be able to work at least 15 hours (30 intervals) a week<br></p></li> <li><p>No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! <br></p></li> <li><p>Previous customer service experience is preferred but is not required<br></p></li> </ul><br> <p>WHAT YOU NEED TO GET STARTED:<br></p> <ul> <li><p>Quiet workspace</p></li> <li><p>A Desktop or Laptop (Windows)<br></p></li> <li><p>Wired internet connection<br></p></li> <li><p>Noise-cancelling headset</p></li> </ul><br>TECHNOLOGY REQUIREMENTS<br> <ul> <li>Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed<br></li> <li>16 GB RAM PC (Preferred)<br></li> <li>Dual monitors<br></li> <li>Noise-canceling USB headset<br></li> <li>Hardwired internet connection (Ethernet; No Wi-Fi)<br></li> </ul><br> <h3>Benefits</h3><br> <ul> <li>No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!<br></li> <li>You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule<br></li> <li>You have the opportunity to receive performance-based compensation or other incentives<br></li> <li>You can work remotely<br></li> </ul><br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...