Coach, Virtual Business Sales

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<p style="text-align:left">At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!</p><h3></h3><p style="text-align:inherit"></p>Job Overview<br>This role supports business sales teams by providing direct supervision and guidance to improve performance and achieve sales goals. It involves collaborating with employees and management to address challenges and deliver daily operational support. The role differentiates itself by using data-driven insights and operational guidelines to lead a team of up to 10 sales professionals. Success is measured by the team's achievement of sales targets, effective coaching, and continuous performance improvement. The work impacts organizational sales outcomes and customer satisfaction by enabling a motivated and skilled sales team.<h3></h3><p style="text-align:inherit"></p><p><b>Job Responsibilities</b>:</p><ul><li>Monitor and enhance team performance by providing feedback and support to improve sales outcomes</li><li>Deliver individual and team-level reporting to track progress and inform decision-making</li><li>Conduct personalized feedback sessions to discuss tasks, quota achievement, training, and career development</li><li>Organize and facilitate coaching and training sessions to equip sales representatives with necessary skills</li><li>Also responsible for other duties/projects as assigned by business management as needed</li></ul><p><br /><b>Education and Work Experience</b>:</p><ul><li>High School Diploma/GED (Required)</li><li>2 years inside, outside, retail, or similar sales position. (Preferred)</li><li>1 years sales or Retail Management experience (Preferred)</li><li>2-4 years experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position. (Preferred)</li></ul><p><br /><b>Knowledge, Skills and Abilities</b>:</p><ul><li>Sales Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals. Experience in outbound sales and a proven track record of meeting or exceeding sales targets. (Required)</li><li>Business Acumen Demonstrate key business acumen skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation); Strategic Thinking (adaptability, flexibility, planning); Analytical Skills (research, attention to detail); Problem Solving (research, active listening). (Required)</li><li>Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)</li><li>Client Relationship Management Ability to establish and cultivate initial client relationships, including setting up meetings and connecting with key contacts within the organization. Experience in managing first impressions, understanding client needs, and laying the groundwork for future business opportunties. (Required)</li><li>Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)</li><li>CRM Familiarity with CRM systems like Salesforce and other sales enablement tools like Outreach, LinkedIn, and ZoomInfo. (Required)</li><li>Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)</li></ul><p><br /><b>Licenses and Certifications</b>:</p><ul></ul><h3></h3><p style="text-align:inherit"></p><ul><li>At least 18 years of age</li><li>Legally authorized to work in the United States</li></ul><p><br /><b>Travel</b>:<br />Travel Required (Yes/No): No<br /><br /><b>DOT Regulated</b>:<br />DOT Regulated Position (Yes/No): No<br />Safety Sensitive Position (Yes/No): No<br /> </p><h3></h3><p style="text-align:inherit"></p>Total Target Cash Pay Range: $73,900 - $133,300, inclusive of target incentives<h3></h3><p style="text-align:inherit"></p>Base Pay Range: $51,730 - $93,310<h3></h3><p style="text-align:inherit"></p>The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, style="text-align:inherit"></p><p>At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. </p><p></p><p>At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out <a href="" target="_blank"><i> style="text-align:inherit"></p><p style="text-align:left">Never stop growing!<br />As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!<br /><br />T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.<br /><br />Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing <span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WDH1">ApplicantAccommodation@t-mobile.com</span></span></span></span></span></span></span></span></span></span></span></span></span></span> or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...