CSR Patient Access Center | UF Patient Access Center | Days | Full-Time | REMOTE

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<strong>Overview</strong><br><br><div style="direction: ltr; border-width: 100%;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 3.7958in;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 3.7958in;"><p style="margin: 0in; font-family: Calibri; font-size: 14.0pt;"><span style="font-weight: bold; text-decoration: underline;">Summary:</span></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin-top: 2pt; margin-bottom: 0pt; font-family: Calibri; font-size: 11.0pt;">Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.</p></div></div></div> <br><strong>Responsibilities</strong><br><br><div style="direction: ltr; border-width: 100%;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 5.2916in;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 5.2916in;"><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 14.0pt;"><span style="font-weight: bold; text-decoration: underline;">Responsibilities:</span></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.</span></li></ul><p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Verify insurance information. Verify benefits and insurance referral information.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.</span></li></ul></div></div></div> <br><strong>Qualifications</strong><br><br><div style="direction: ltr; border-width: 100%;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 9.1645in;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 9.1645in;"><p style="margin: 0in; font-family: Calibri;"><span style="font-weight: bold; text-decoration: underline; font-size: 14.0pt;">Qualifications</span><span style="font-weight: bold; text-decoration: underline; font-size: 12.0pt;">:</span></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; text-decoration: underline; font-family: Calibri; font-size: 11.0pt;">Experience Requirements: </span></li><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">1 year Data Entry - Required</span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">2 years - Clerical/customer service -ideally in a health care related industry - Preferred</span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material - Preferred</span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">1 year- Call center experience - Preferred</span></li></ul></ul><p style="margin: 0in; margin-left: .75in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; margin-left: .75in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; text-decoration: underline; font-family: Calibri; font-size: 11.0pt;">Education:</span></li><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">High School Diploma or GED equivalent - Required</span></li></ul></ul><p style="margin: 0in; margin-left: .75in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; text-decoration: underline; font-family: Calibri; font-size: 11.0pt;">Additional Duties:</span></li><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Additional duties as assigned may vary.</span></li></ul></ul><p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 13.0pt;"> </p><p style="margin: 0in; margin-left: 1.125in; font-family: Calibri; font-size: 13.0pt;"><span style="font-weight: bold; text-decoration: underline;">UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.</span></p></div></div></div>

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