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Job Title:
Customer Acquisition Specialist (Chat)
Job Description
The Customer Acquisition Specialist is responsible for communicating the benefits and advantages of our client's products and services through value-based customer engagements. Responsibilities will largely be in closing deals with potential clients but may include lead development and upselling. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then the B2B department at Concentrix is just the right place for you!
As a Customer Acquisition Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
+ Monitor a sales queue to achieve a revenue-based quota by effectively selling and upselling clients’ products/services.
+ Manage a high volume of customer engagements via chat , phone, and email with a focus on meeting customer needs.
+ Provide accurate weekly, monthly, and quarterly sales forecasts.
+ Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements.
+ Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage.
+ Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date.
+ Find opportunities to upsell our client's product and always deliver expert customer experiences.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include:
+ Ability to commute to and work in our Nashville, TN office daily.
+ 1+ years of experience working in a closing sales role, preferably in the corporate office setting.
+ Prior success in achieving personal and team sales quota/goals.
+ Experience in high-volume calling and learning new technologies.
+ Having a coachable and adaptable attitude, with excellent knowledge of MS Office programs.
+ Experience working with Salesforce.com or similar CRM.
WHAT’S IN IT FOR YOU
At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Here’s how we’ll support your career development and personal growth in this role:
+ The base salary range for this position is $39,000-$42,000 Plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around
Location:
USA Nashville - 621 Mainstream Drive
Language Requirements:
English (Required)
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
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•Spanish (
To request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .
About the Company:
Concentrix
