Customer Service Agent - Union City, NJ

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Alaska Airlines is a renowned airline company committed to delivering outstanding travel experiences to its guests. Known for its commitment to customer service and operational excellence, Alaska Airlines operates a comprehensive network of flights serving numerous destinations. As a key player in the aviation industry, the company prioritizes safety, inclusivity, and sustainability while fostering a welcoming environment both for its customers and employees. Alaska Airlines has carved a reputation for reliability, comfort, and efficiency, making it a preferred choice for travelers across the United States and beyond. The airline continually invests in employee development, offering comprehensive benefits and career advancement opportunities. The role of a Customer Service Agent at Alaska Airlines is a vital frontline position responsible for ensuring that guests have a seamless and pleasant travel experience from the moment they arrive at the airport. This role involves assisting passengers with a variety of travel needs, including answering inquiries, managing ticketing, facilitating the check-in process, and overseeing boarding operations. As a member of the passenger service team, the Customer Service Agent must exhibit exceptional interpersonal and communication skills, be adaptable to a fast-paced working environment, and maintain flexibility to work varied shifts, including weekends and holidays. This position is union-represented and offers a competitive hourly wage of $20.98, along with a comprehensive total rewards package. In this role, the Customer Service Agent will be responsible for selling tickets, ensuring cabin accommodations are met, and performing administrative tasks using computerized reservation systems and iPads. The agent will coordinate seat assignments, arrange special meal requests, manage flight loads, and handle upgrades as necessary. Boarding duties include checking flight tickets, assisting and directing passengers, making announcements, inspecting the aircraft, and confirming cabin security to guarantee passenger safety. Additionally, the role requires managing passenger luggage efficiently, ensuring it is processed and secured properly. Agents must be ready to take on varying responsibilities directed by management to uphold the highest standards of guest satisfaction. The company values diversity and inclusion, ensuring equal employment opportunity without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or other protected categories. Employees must adhere to Alaska Airlines' tattoo policy, which restricts visible tattoos on the face, front of the neck, or chest. There are limits on the size and placement of tattoos to maintain a professional appearance. Employees also need to obtain and maintain a Security Identification Display Area (SIDA) badge to work in secure airport or maintenance areas, complying with all related regulations. Alaska Airlines offers excellent benefits, including travel privileges on Alaska Airlines and its affiliates Hawaiian Airlines and Horizon Air, medical, dental, and vision coverage, a generous 401k match program, performance bonuses, and paid time off. The airline is committed to employee well-being and career growth, providing training programs and a supportive work environment. This position is a fantastic opportunity for individuals who thrive on helping others, enjoy working in dynamic environments, and are passionate about the aviation industry. Alaska Airlines welcomes those who embody its core values of safety, integrity, care, and performance to join their team and contribute to memorable travel experiences.
  • High school diploma or equivalent
  • Minimum 6 months of customer service or community service experience
  • Must be authorized to work in the U.S.
  • Minimum age of 18
  • Ability to consistently lift 50 lbs
  • Ability to push/pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Typing speed of at least 25 WPM
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to communicate in English
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