Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandarin and/or Korean

Other Jobs To Apply

No other job posts for this day.

Overview

This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered.

Responsibilities

Core Responsibilities
  • Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
  • Utilize various computer based systems to access customer accounts and input transactions.
  • Analyze customer accounts to address any billing inquires.
  • Required to work Part-Time as a Customer Service Representative.
  • Hybrid work schedule, please note hybrid work is subject to change.
  • Candidates must be able to attend part-time training within various work locations.
  • Required to work at Customer Operations Call Centers at various locations.
  • Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean.

Qualifications

Required Education/Experience
  • High School Diploma/GED
Relevant Work Experience
  • Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required
  • Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
  • Able to provide outstanding service in every customer encounter and be an effective communicator. Required
  • Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required
  • Bilingual candidates must pass a language performance test. Required
Licenses and Certifications
  • Other: n/a
Physical Demands
  • Sit or stand to answer a phone for the duration of the workday
  • Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
  • Possess manual dexterity and the ability to use hands for the duration of the workday
  • Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
  • The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
  • All applicants must pass all required placement exams.
  • Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...