Customer Service Representative (Female Preferred)

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This is a remote position.

Customer Service Representative

Join a dynamic and expanding property management company making waves in the New York real estate market. We’re looking for a proactive, bilingual customer service representative to support our team by managing communication, tracking workflows, and helping ensure everything runs on time. If you’re organized, detail-focused, and a natural problem solver, this role could be your perfect match!

What You'll Do:

  • Answer and triage incoming tenant and vendor calls, passing information to the right department.

  • Submit and manage ManageGo tickets, including follow-ups and escalations.

  • Coordinate with supers (many Spanish-speaking) for updates, inspections, and treatments.

  • Help schedule services and assist tenants who need help submitting requests or using digital tools.

  • Track tasks and updates in Airtable for two property managers and keep things on schedule.

  • Manage inboxes and serve as the main communication link between property managers, tenants, supers, and internal teams.

Who You'll Work With:

You’ll work side-by-side with experienced property managers, serving as their right-hand support in a fast-paced environment. You'll also collaborate with supers and internal teams to ensure clear communication and seamless coordination across departments.

Who We're Looking For:

  • Learns Quickly & Retains Information: Someone who picks up new tasks fast and doesn’t need things repeated multiple times.

  • Highly Organized & Detail-Oriented: Able to keep track of multiple priorities and ensure tasks are completed correctly and on time.

  • Fluent in Spanish: Must be able to communicate effectively in Spanish.

  • Strong Communicator: Able to manage and relay information effectively between teams.

  • Proactive & Not Afraid to Ask Questions: If something is unclear, you ask—no hesitation.

  • Technical Requirement: Must have dual monitors to efficiently manage multiple workflows.

  • Experience: General work experience is required. Customer service or similar experience speaking on the phone is strongly preferred.

Why Join Us?

  • Impact: Be at the heart of daily operations by supporting both tenants and staff, ensuring that everyone stays informed and connected.

  • Culture: We value responsiveness, initiative, and clear communication – all while maintaining a supportive and respectful remote team environment.

  • Benefits:

    • Enjoy preset salary growth and weekly salary payments.

    • 100% work-from-home flexibility.

Work Details:

  • Schedule: Mon - Fri 9:00 AM - 5:00 PM EST

  • Employment Type: Full-time

How to Apply:

Click Apply to start your application. Come and make a difference in tenant services!

We are an equal opportunity employer and value diversity at our company.









Requirements

Customer Service Representative

Join a dynamic and expanding property management company making waves in the New York real estate market. We’re looking for a proactive, bilingual customer service representative to support our team by managing communication, tracking workflows, and helping ensure everything runs on time. If you’re organized, detail-focused, and a natural problem solver, this role could be your perfect match!

What You'll Do:

  • Answer and triage incoming tenant and vendor calls, passing information to the right department.
  • Submit and manage ManageGo tickets, including follow-ups and escalations.
  • Coordinate with supers (many Spanish-speaking) for updates, inspections, and treatments.
  • Help schedule services and assist tenants who need help submitting requests or using digital tools.
  • Track tasks and updates in Airtable for two property managers and keep things on schedule.
  • Manage inboxes and serve as the main communication link between property managers, tenants, supers, and internal teams.

Who You'll Work With:

You’ll work side-by-side with experienced property managers, serving as their right-hand support in a fast-paced environment. You'll also collaborate with supers and internal teams to ensure clear communication and seamless coordination across departments.

Who We're Looking For:

  • Learns Quickly & Retains Information: Someone who picks up new tasks fast and doesn’t need things repeated multiple times.
  • Highly Organized & Detail-Oriented: Able to keep track of multiple priorities and ensure tasks are completed correctly and on time.
  • Fluent in Spanish: Must be able to communicate effectively in Spanish.
  • Strong Communicator: Able to manage and relay information effectively between teams. Asks questions if something is unclear.
  • Technical Requirement: Must have dual monitors to efficiently manage multiple workflows.
  • Experience: General work experience is required. Customer service or similar experience speaking on the phone is strongly preferred.

Why Join Us?

  • Impact: Be at the heart of daily operations by supporting both tenants and staff, ensuring that everyone stays informed and connected.
  • Culture: We value responsiveness, initiative, and clear communication – all while maintaining a supportive and respectful remote team environment.
  • Benefits:
    • Enjoy preset salary growth and weekly salary payments.
    • 100% work-from-home flexibility.

Work Details:

  • Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
  • Employment Type: Full-time

How to Apply:

Click Apply to start your application. Come and make a difference in tenant services!

We are an equal opportunity employer and value diversity at our company.



This offer from "Hyremote" has been enriched by Jobgether.com and got a 85% flex score.
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