CUSTOMER SERVICE REPRESENTATIVE II

February 3, 2026

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<img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/773/jobpostings/image/HPW header for job postings.png" style="width: 3000.0px;" data-uw-rm-alt-original="" alt="All Persons Interested" data-uw-rm-alt="CT">Applications accepted from: All Persons Interested Service Line/Section: Houston Water/Drinking Water Operations/System Maintenance Customer Service Dispatch Reporting Location: 6718 E. Burress Street, Houston, TX 77022 Workdays & Hours: *Sunday – Saturday/Rotating shifts *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external internal customers. Essential job duties and responsibilities include:<ul><li>Maintaining a positive and proactive approach to the guidelines and department goals.</li><li>Collecting data and requesting field investigations.</li><li>Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.</li><li>Creating, updating and costing service requests and work orders accurately and in a timely manner.</li><li>Responding to inquiries by telephone or email.</li><li>Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.</li><li>Maintaining and monitoring various records and reports.</li><li>Provides guidance and training to other representatives.</li><li>Performing other administrative and customer service-related duties as requested.</li></ul>WORKING CONDITIONS: This position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds. This is a Houston Public Works Department Position at the Tier III Level.EDUCATIONAL REQUIREMENTS: Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS: Two (2) years of Administrative or customer service-related experience are required. An Associate degree may be substituted for up to two (2) years of experience. LICENSE REQUIREMENTS: None **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment test. SAFETY IMPACT POSITION: Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: <a href="http://www.houstontx.gov/" style="color: inherit;text-decoration: underline;font-style: normal;text-indent: 0.0px;" data-uw-rm-brl="PR" data-uw-original-href="http://www.houstontx.gov/">www.houstontx.gov</a>. To view your detailed application status, please log-in to your online profile by visiting: <a href="http://agency.governmentjobs.com/houston/default.cfm" style="color: inherit;text-decoration: underline;font-style: normal;text-indent: 0.0px;" data-uw-rm-brl="PR" data-uw-original-href="http://agency.governmentjobs.com/houston/default.cfm">http://agency.governmentjobs.com/houston/default.cfm</a> or call 832-393-6015. If you need special services or accommodations 832-393-6015 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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