Customer Service Representative | Onsite work only (No remote)

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Customer Service Representative – Mission-Focused Onsite Role

Location: Bronx, NY | Shift: Primary Evening Shift (3:30 p.m. – 12:00 a.m.)

Magellan Solutions USA, a proud veteran-owned Business Process Outsourcing (BPO) company, is seeking dedicated and empathetic Customer Service Representatives to support a critical Federal client at a premier medical facility in the Bronx, NY.


This is a full-time, essential onsite position. No remote work is available.


Why Join Magellan Solutions USA?

  • Serve a Greater Mission: Directly support and serve our nation’s Veterans and the dedicated medical staff who care for them.

  • Quality Over Volume: Enjoy a lower call volume environment, typical of an evening shift, focusing on quality interactions.

  • Inbound Only: Focus on helping callers; this role involves inbound calls exclusively.

  • Exceptional Work Environment: Work directly within a respected, modern medical facility.

  • Supportive Team: Be part of a mission-driven team that values reliability, service, and making a daily impact.


What You Will Be Doing

  • Serve as the first point of contact, answering inbound calls with exceptional professionalism, courtesy, and empathy.

  • Accurately and efficiently transfer calls to the appropriate departments or personnel.

  • Strictly adhere to established federal and facility procedures to maintain high reliability and security standards.

  • Provide consistently excellent service to Veterans, medical staff, and facility clients.


Compensation and Schedule Details

  • Primary Shift: Monday, Tuesday, Friday, Saturday, Sunday | 3:30 p.m. – 12:00 a.m. (Evening)

  • Flexibility Requirement: Candidates must be flexible and able to cover occasional reassignment to other 8-hour shifts to ensure 24/7 facility coverage:

    • A: 7:30 a.m. – 4:00 p.m. (Day)

    • B: 3:30 p.m. – 12:00 a.m. (Evening)

    • C: 12:00 a.m. – 8:00 a.m. (Overnight/Grave)


✨ What We’re Looking For

  • Required: High School Diploma or equivalent.

  • Experience: Previous customer service or call center experience is highly preferred.

  • Communication: Exceptional verbal communication skills and professional phone etiquette.

  • Character: Highly reliable, meticulously detail-oriented, and organized.

  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

  • Clearance: Ability to pass an extensive Federal background check is mandatory.

  • Military Connection: Prior military experience, or experience supporting military/veteran families, is a significant advantage.


Ready to start a career where your work genuinely matters?

Apply now to join a supportive, mission-driven team making a direct impact on the lives of our nation's Veterans every day.

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