Customer Service Representative- START ASAP

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Position Overview

The Customer Service Specialist is responsible for learning and understanding the entire front-end process to ensure successful service for our patients. Working in a fast-paced environment, this role handles inbound and outbound calls, processes orders, verifies insurance details, and educates patients on their financial responsibility. Workplace: On-site in Chicago, IL. Hours: Monday - Friday 8:30AM - 5:00PM. Application Deadline: Jan 28, 2025.

Key Responsibilities

  • Develop and maintain working knowledge of current products and services offered by the company.
  • Answer all calls and emails in a timely manner.
  • Document call information according to standard operating procedures.
  • Respond to questions about products, services, retail locations, and general service line information.
  • Process orders, route calls to the appropriate resource, and follow up on customer inquiries.
  • Review and verify documentation for accuracy, including insurance eligibility and coverage details.
  • Navigate multiple online EMR systems to obtain and enter pertinent information.
  • Communicate ongoing trends and concerns with management and the Customer Service team.
  • Contact patients for missing or incomplete documentation to facilitate the referral process.
  • Meet quality assurance requirements and key performance metrics.
  • Utilize company provided tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and “How-To” documents.

Benefits & Perks

  • Compensation: $17.00 - $18.00 per hour.
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with Pre-tax and Roth options available
  • Life Insurance (Voluntary Life & AD&D for employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid Time Off (PTO, Vacation, or Sick Leave)

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