Delivery Station Liasion, DSL

Other Jobs To Apply

No other job posts for this day.

At Amazon, our mission is to be Earth's most customer-centric company.

To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun.

At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.

The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

Key job responsibilities

As a Delivery Station Customer Service Agent, you will be responsible for:

Communicating with customers directly on the telephone.
Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
Providing exceptional attention to detail on every case and issue.
Proactively finding solutions to problems with limited guidance.
Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
Communicating effectively with senior leadership to highlight barriers and form solutions.
Working confidently at pace with multiple online platforms and tech systems.
Working in a fast-paced environment, within a restricted time frame.
Working a Full-Time (40+ hours per week) schedule
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

A day in the life

You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery.

Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.

Within the logistics station, the DSL team are the only team who can connect to the customer directly.

You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.

About The Team


Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team.

We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness.

Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

We support our self-service channels to offer expert insights into our customers' most complex issues.


Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt.

We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.

Basic Qualifications

Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Experience with Microsoft Office including Outlook, Word, and Excel
Speak, write, and read fluently in English, and have the ability to take direction in English
Speak, write, and read fluently in Arabic
Advanced and adaptable interpersonal communication skills.
Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
Effective communication skills and the ability to build enduring professional relationships.

Preferred Qualifications

Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
Experience in an operational environment, such as logistics, retail, hospitality, or customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - for E-Commerce LLC


Job ID:

A
Show more Show less
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...