Deskside Engineer

Other Jobs To Apply

No other job posts for this day.

About the position

SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. This position is full-time On-Site with rotating weekend and 2ndshift support Located in Kings Point, NY at the United States Merchant Marine Academy.

Responsibilities

  • Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure.
  • Available to be on site as essential personnel and work around academic calendar and support cycles.
  • Support client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies.
  • Provide support for faculty/Staff and Student's with software applications, backup, anti-virus, including Academic, educational suite of software including engineering and simulation programs.
  • Work with Active Directory for user and computers management for GPO, MFA, Password management.
  • Ability to diagnose hardware/software/network problems and escalate to higher tier with proper troubleshooting and notes.
  • The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.
  • Provide world-class customer service and technical support via phone, in-person and or other communication mediums.
  • Basic understanding of networking protocols – ICMP, DNS, WINS, DHCP, VPN, TCP/IP.
  • Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies.
  • Desire to keep up-to-date with changing and emerging technologies.
  • Superior organizational skills with a strong attention to detail.
  • Perform other duties as assigned by manager.

Requirements

  • A degree in an IT related field and at least 4 years of experience in field support/deskside, acting as specializing in Troubleshooting complex and advanced end-user issues with hardware and software.
  • High School level with an additional 6 years of experience may be considered in lieu of degree.
  • Must have broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
  • HDI Technical Support Professional required within six (6) months of employment.
  • Minimum A+ Certification- Preferred certifications Security+, Net+, MCSA.
  • Attention to Detail – able to efficiently process individual tasks quickly and accurately.
  • Integrity – ability to be honest and maintain strong moral principles.
  • Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.
  • Attitude - driven to constantly learn and adapt to new technologies and solutions.
  • Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students.
  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...