PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. 

Job Posting End Date:

Deadline to apply is 11:59 PM on

02-19-2026

Job Title:Desktop Engineer, Scholars Operations Center

Contract Type:Employee

Annual Salary:$60,761.00 - $115,446.00

(Support staff salary will be based on internal equity and experience)

Location:FL - HEADQUARTERS

Job Description Summary:Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.



FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Desktop Engineer, Scholars Operations Center is a member of the Scholars Operations Center team providing Tier 2 and Tier 3 support to the Florida Scholars Academy program. The team supports students, teachers, and staff in physical locations throughout Florida.

The Florida Scholars Academy program provides in-person instruction to incarcerated students at housing facilities managed by the Florida Department of Juvenile Justice.

The Desktop Engineer, Scholars Operations Center will manage the lifecycle of laptops used by the program, including imaging, warranty repair, and decommissioning. The position also works with end users to resolve hardware and software issues.

Essential Position Functions:

Attend daily standup meetingsTroubleshoot and resolve incidents submitted by students, teachers, and staff in ServiceNowInvestigate reports of new issues for root cause and resolutionEnsure the efficacy of existing security controls through lab testingValidate the efficacy of new security controls through lab testingUpdate imaging workflows and configurations over timeCoordinate support and repair efforts with vendors and on-site personnelDevelop recommendations for enhancing approaches to support servicesDocument new processes and update existing documentationMeet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for othersAll work responsibilities are subject to having performance goals and/or targets establishedWork during normally scheduled FLVS holidays with a compensating time-off schedule

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

Bachelor's degree in computer science or information systems or equivalent combination of education and relevant experienceIT or Cybersecurity certification preferred

Experience:

7 years of supporting the Windows operating system5 years of implementing cybersecurity best practices based on policy documentation5 years of supporting an Active Directory domain synced to Entra ID5 years of implementing automation using PowerShell5 years of utilizing remote support tools to provide troubleshooting3 years of using Intune Autopilot provisioning

Knowledge, Skills, and Abilities (KSA's):

Ability to troubleshoot software and hardware issues on the Windows operating systemExperience with installing and configuring Microsoft Office M365 C2RCan prioritize multiple incidents and tasks efficiently while providing regular updatesKnowledge of the current technology landscape involving Windows 11Understand how to optimize imaging workflows in Windows Autopilot to enhance the OOBEStrong verbal and written communication skills

CORE COMPETENCIES FOR SUCCESS:

JOB KNOWLEDGE AND SKILLS

Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills

PRODUCTIVITY

Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity

COMMUNICATION

Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community

CUSTOMER FOCUS

Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change

Physical Requirements and Environmental Conditions:

Frequency of travel: Frequent travel is required for meetings, trainings and conferences; location may vary and may require overnight staysLight physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)