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Job Description
USF Athletics is seeking a strategic and data-driven Director, Consumer Marketing to lead all fan-facing, revenue-generating marketing efforts across paid media, digital platforms, and owned communication channels. This role is responsible for developing and executing integrated consumer marketing strategies that drive ticket sales, attendance, fan acquisition, engagement, and retention.
The Director, Consumer Marketing will oversee paid advertising, the USF Athletics website, email marketing, and the mobile app, while directly managing and developing two managers responsible for these functional areas. This position plays a critical role in shaping the fan journey and ensuring cohesive, measurable, and high-performing marketing efforts across all touchpoints.
Core competencies for this role include strategic thinking, strong business acumen, and a data‑driven, results‑oriented mindset. The ideal candidate brings exceptional leadership and people‑management skills, along with strong communication and presentation abilities, and the ability to thrive in a fast‑paced, deadline‑driven environment. The position operates within a high‑energy, collaborative athletics setting and requires evening and weekend work to support athletic events and key campaigns. Success in this role requires a strong commitment to the mission, values, and brand of USF Athletics.
Responsibilities
Consumer Marketing Strategy & Leadership
· Develop and execute comprehensive consumer marketing strategies that support ticket sales, revenue growth, and brand engagement across all sports and major initiatives.
· Lead annual and seasonal marketing planning tied to sport calendars, ticketing priorities, and departmental goals.
· Serve as a strategic partner to ticket sales, communications, creative services, community/on‑campus relations, and external stakeholders to align marketing efforts with broader business objectives.
Paid Advertising Oversight
· Oversee all paid advertising efforts, including digital, social, search, display, video, and traditional media as appropriate.
· Set strategy, budgets, targeting, creative alignment, and performance benchmarks for paid campaigns.
· Ensure campaigns are optimized based on performance data, ROI, and fan acquisition metrics.
· Collaborate closely with creative services to develop compelling, conversion‑focused creative assets.
Digital Platforms: Website & Mobile App
· Provide strategic oversight for the USF Athletics website and mobile app, ensuring they are fan‑centric, intuitive, and optimized for conversion.
· Guide content strategy, UX, navigation, and platform enhancements that improve the fan experience and support revenue goals.
· Partner with IT, vendors, and internal teams to manage updates, integrations, and new feature launches.
Email Marketing & CRM
· Oversee email marketing strategy, segmentation, automation, and lifecycle campaigns to drive ticket sales, engagement, and retention.
· Ensure best practices in list growth, personalization, deliverability, and compliance.
· Leverage CRM data to inform targeting, messaging, and campaign optimization across channels.
People Leadership & Team Development
· Directly manage and mentor two managers responsible for paid advertising and digital/CRM platforms.
· Set clear goals, performance expectations, and professional development plans for direct reports.
· Foster a collaborative, results‑oriented team culture focused on innovation and accountability.
Analytics, Reporting & Optimization
· Establish KPIs and dashboards to measure performance across paid media, digital platforms, email, and mobile app usage.
· Use data and insights to continuously optimize campaigns, fan journeys, and channel strategies.
· Present performance updates and strategic recommendations to senior leadership.
Budget & Vendor Management
· Manage consumer marketing budgets, ensuring efficient allocation of resources and strong ROI.
· Oversee relationships with media agencies, platform partners, and technology vendors.
· Evaluate and recommend new tools, platforms, or partnerships to enhance consumer marketing efforts and metric reporting.
Qualifications
Bachelor’s degree in marketing, communications, business, or a related field and 7+ years of experience in consumer marketing, digital marketing, or performance marketing, with increasing leadership responsibility.
Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Preferred qualifications include experience in collegiate or professional sports, entertainment, or live‑event marketing, along with familiarity with ticketing systems, CRM platforms, and marketing automation tools. Ideal candidates will also have experience managing mobile apps and high‑traffic websites, as well as knowledge of fan‑engagement strategies, loyalty programs, and membership marketing.”
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
