About the position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Enrollment Lead serves as the centralized point of contact for all enrollment-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated enrollment issues, leads internal training and operational readiness, oversees migration from legacy enrollment tools, and drives continuous process improvement. The Enrollment Lead collaborates closely with Sales, Eligibility Consultants, and cross-functional teams to ensure seamless billing operations and exceptional customer experience. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability. Position may sit anywhere in the United States

Responsibilities

• Lead day-to-day execution of enrollment feature development and operational support within the Aetna Employer Portal.
• Partner with business stakeholders to document current vs. future state enrollment processes and capabilities.
• Manage user acceptance testing (UAT) to validate enrollment features against design specifications.
• Oversee access and registration processes for new and existing users, including migration from legacy tools (e.g., ESW, EZEnroll, EZLink, ABAT, BenefitFocus).
• Provide troubleshooting and support for internal and external users related to enrollment and billing.
• Monitor and report on enrollment performance metrics; identify and implement process improvement opportunities.
• Support the development and execution of communication and training materials for Sales and Account teams.
• Collaborate with tool owners to coordinate decommissioning activities and ensure readiness for portal launch phases.
• Champion a customer-centric approach, ensuring enrollment solutions are intuitive and aligned with user needs.
• Foster a culture of continuous improvement and operational excellence.

Requirements

• 5+ years of experience in healthcare operations, enrollment management, or digital platform support.
• Proven track record in managing cross-functional initiatives and driving operational improvements.
• Strong understanding of enrollment systems, user provisioning, and portal-based workflows.
• Experience with UAT coordination and feature validation.
• Excellent communication and stakeholder engagement skills.
• Proficiency in reporting and performance metric analysis.

Nice-to-haves

• Experience with Aetna Employer Portal or similar enterprise healthcare platforms.
• Familiarity with legacy systems such as MEA, ESW, EZLink, ABAT, and EZenroll.
• Background in sales operations or account management support.
• Exposure to digital transformation initiatives and agile development environments.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.