Entry-Level Call Center (Patient Rep.)

February 3, 2026

Other Jobs To Apply

No other job posts for this day.

DescriptionWe are looking for Entry-Level Heallthcare Customer Representatives who are ready to learn, grow, and build a career with a great company! New Hire Class starts 1/28/2026 ! We’re seeking a candidate who is confident on the phone, detail-oriented, and committed to delivering respectful, solution-focused customer service. Additional candidate skills for this role include: navigating multiple systems, negotiating payment arrangements, maintaining accurate records, and upholding compliance - all while creating positive, professional experiences for every patient. Location Requirement: This position is only open in the following states:<ul><li>Tennessee</li><li>Texas</li><li>Kentucky - must live within 30 miles of Campbellsville or Louisville</li><li>Aiken, SC - must live within 30 miles</li><li>Augusta, GA - must live within 30 miles</li></ul><align-center>Must be available to work either schedule (Monday–Friday):</align-center><align-center>9:00 AM – 6:00 PM EST or 10:00 AM – 7:00 PM EST</align-center> POSITION SUMMARYThe Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication. PRIMARY RESPONSIBILITIES<ul><li>Treat all consumers with dignity and respect</li><li>Persuades consumers to pay and/or set up payment arrangements and settlements on deficiency account balances, while aiding in resolving negative credit history reporting for our consumers.</li><li>Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account.</li><li>Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.</li><li>Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system.</li><li>Make outbound and receive inbound calls using a company provided system to gather or clarify information.</li><li>Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment.</li><li>Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices"</li><li>Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.</li><li>Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.</li><li>Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.</li><li>Performs other duties as assigned.</li></ul> QUALIFICATIONS<align-center>To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</align-center> EDUCATION and/or EXPERIENCE<ul><li>High school diploma or equivalent required.</li><li>Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.</li><li>Prior PC and keyboard knowledge is a mandatory requirement.</li><li>Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.</li></ul>SKILLS & ABILITIES<ul><li>Exceptional customer service skills consisting of verbal and written communication.</li><li>Ability to converse and respond to common inquiries from consumers and members of the public.</li><li>Ability to write business-related documents such as letters, emails and other business correspondence as needed.</li><li>Analytical and problem-solving skills.</li><li>Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well a contribute to a team environment.</li><li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li></ul>LANGUAGE SKILLS<ul><li>Ability to converse and respond to common inquiries from senior management as well as all other internal customers.</li><li>Ability to write business-related documents such as letters, emails, and other business correspondence as needed.</li></ul> REASONING ABILITY<ul><li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li></ul> PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds. WORK ENVIRONMENTThe employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS<ul><li>Market competitive compensation program.</li><li>Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More.</li></ul> <align-center>The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.</align-center>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER