Epic Patient Experience Analyst- MyChart

February 4, 2026

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<div><h4>Job Details</h4><div>Position Type: Full Time</div></div>BetterHealth A Planned Parenthood Partnership Job Description Job Title: Epic Analyst Location: Remote Department: Epic Reports to: Epic Application Manager Employment Type: Full-time, Exempt Travel Required: Up to 5% Salary Range: $75,000-$90,000 Summary The Epic Analyst is responsible for designing, implementing, maintaining, and supporting relevant Epic applications. The Epic Analyst collaborates with affiliates to understand their needs and translate them into system configurations within Epic. Key duties include system configuration, requirements gathering, workflow analysis, troubleshooting and resolving issues. Essential Functions <ul> <li style="text-align:justify">Requirements Gathering and Workflow Analysis <ul style="list-style-type:disc"> <li style="text-align:justify">Meeting with operational, administrative, and staff end-users to understand key workflows, affiliate specific requirements and state-specific nuances. </li> <li style="text-align:justify">Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. </li> <li style="text-align:justify">Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions. </li> </ul> </li> </ul> <ul> <li style="text-align:justify">System Configuration <ul style="list-style-type:disc"> <li style="text-align:justify">Translating knowledge of best practice design, build, and testing techniques throughout the implementation and ongoing support phases. </li> <li style="text-align:justify">Keeping up to date with latest Epic updates, features and functionalities to ensure optimal system usage</li> </ul> </li> <li style="text-align:justify">Project Management <ul style="list-style-type:disc"> <li style="text-align:justify">Participating in project teams to manage Epic upgrades, new module implementations, and system enhancements.</li> <li style="text-align:justify">Maintaining regular communication with Epic representatives, including participating in recurring meetings. </li> <li style="text-align:justify">Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones. </li> </ul> </li> <li style="text-align:justify">Maintenance and Support <ul style="list-style-type:disc"> <li style="text-align:justify">Troubleshooting technical issues, resolve user problems, and provide ongoing support for the Epic system.</li> <li style="text-align:justify">Acting as the primary support contact for the application’s end‐users. </li> <li style="text-align:justify"><a name="_Int_pEHjfvvS">Identifying issues that arise within applications as well as issues that impact other application teams and working to reach resolution.</a> </li> <li style="text-align:justify">Identifying and implementing requested changes to the system. </li> </ul> </li> </ul> Supervisory Responsibility: This position has no supervisory responsibility. Competencies To perform the job successfully, an individual should demonstrate the following competencies: <ul> <li style="text-align:justify">Business Acumen, Strategic Thinking, Problem Solving,</li> <li style="text-align:justify">Customer Service and Interpersonal Skills, Oral and Written Communications</li> <li style="text-align:justify">Ethics, Diversity, Initiative, Teamwork, Leadership</li> <li style="text-align:justify">Computer and Technical Skills</li> <li style="text-align:justify">Quality, Safety & Security</li> </ul> Education and/or Experience <ul> <li style="text-align:justify"><a name="_Hlk183001539">Education: Bachelor’s Degree or equivalent combination of experience/training</a></li> <li style="text-align:justify">Experience: Minimum of 1 to 2 years of prior Epic experience </li> <li style="text-align:justify">Current certification in MyChart</li> </ul> Skills Required <ul> <li style="text-align:justify">Possesses prior healthcare experience. </li> </ul> <ul> <li style="text-align:justify">Possesses prior Epic experience. </li> </ul> <ul> <li style="text-align:justify">Possesses excellent time management and organizational skills. </li> </ul> <ul> <li style="text-align:justify">Demonstrates adaptability and flexibility with respect to changing end‐user business needs. </li> </ul> <ul> <li style="text-align:justify">Demonstrates a willingness to learn new software and systems. </li> </ul> <ul> <li style="text-align:justify">Conveys information clearly and concisely with project leadership and subject matter experts. </li> </ul> <ul> <li style="text-align:justify">Conveys the ability to gain trust and establish effective relationships with Epic counterparts. </li> <li style="text-align:justify">Engages in appropriate communication with peers and leadership. </li> </ul> <ul> <li style="text-align:justify">Seeks, logically examines, and interprets information from various sources to determine a problem’s cause and develops a course of action to resolve the problem and to prevent its recurrence. </li> </ul> <ul> <li style="text-align:justify"><a name="_Int_R3SAYTXQ">Has</a> a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions. </li> </ul> Preferred <ul> <li style="text-align:justify">Possesses prior experience with Epic scheduling and registration workflows. </li> <li style="text-align:justify">Possesses Epic Cadence, Prelude certifications.</li> <li style="text-align:justify">Possesses prior Planned Parenthood experience.<a name="_Hlk183001795"></a></li> <li style="text-align:justify">Possesses prior experience with large data gathering efforts and completing current state assessments and gap analyses of technology. </li> <li style="text-align:justify">Demonstrates established project management skills.</li> <li style="text-align:justify">Prior experience with Jira and/or project management and issue tracking software.</li> </ul> Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Sedentary Work <ul> <li style="text-align:justify">Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time)</li> <li style="text-align:justify">And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects.</li> <li style="text-align:justify">Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. </li> <li style="text-align:justify">Must be able to travel throughout and between facilities. </li> <li style="text-align:justify">Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.</li> <li style="text-align:justify">There is no occupational risk for exposure to communicable diseases.</li> </ul> Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing. <h4>Qualifications</h4>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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