Field Service Engineer – Diagnostic X-Ray/Cath Lab | Philips | Remote (United States)

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<h3 class=" text-white font-semibold text-lg mb-2">Job Title</h3> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Field Service Engineer – Diagnostic X-Ray/Cath Lab (Remote/Travel: San Antonio, TX)</p> <h3 class=" text-white font-semibold text-lg mb-2">Job Description</h3> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Your role:</strong></p> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer’s business and competitive environment; generate service revenue.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.</span></li> </ul> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">You’re the right fit if:</strong></p> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries. Preferred experience in diagnostic x-ray/cath labs/imaged guided therapy equipment.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this <a href="https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Field Service</a> position.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">You must be able to:<!-- --> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.</span></li> </ul> <p></span></li> </ul> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">About Philips</strong></p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.</p> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Learn more about <a href="https://www.philips.com/a-w/about.html" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">our business</a>.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Discover <a href="https://www.philips.com/a-w/about/our-history.html" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">our rich and exciting history.</a></span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Learn more about <a href="https://www.philips.com/a-w/about/environmental-social-governance/our-purpose" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">our purpose.</a></span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Read more about <a href="https://www.careers.philips.com/na/en/best-employee-benefits" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">our employee benefits</a>.</span></li> </ul> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion <a href="https://www.careers.philips.com/global/en/diversity-and-inclusion" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here</a>.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Philips Transparency Details</strong></p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This is an hourly pay position with overtime eligibility. This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found <a href="https://www.careers.philips.com/na/en/best-employee-benefits" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">here</a>.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Additional Information</strong></p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">For this position, you must reside in <strong class=" font-semibold"><em>or</em></strong> within commuting distance to San Antonio, TX**.**</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-PH1</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#ServiceD</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">#LI-Remote</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.</em></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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