About the position

Michelin is hiring! We are looking for a survey technician who has a passion for vehicles, working hands-on with test tires installed with several fleets. If you are adaptable and autonomous with a customer centricity approach, apply today and come join our team! You will be responsible to manage and perform tire evaluations in commercial fleet applications. Organize and coordinate the test plan to include collecting performance data, analyzing results, and reporting on the performance of evaluation tires to the tire design engineers and project managers. The ideal profile is a combination of tech and mechanical skills, comfortable interacting with customers and working in an autonomous environment with flexible schedule. The range of education and background of the people with whom the field technician interacts with is wide: from truck drivers and maintenance technicians, to management and executives in large corporations. To be successful in the role, you must be a self-starter who is able to plan and prioritize work activity by day, week and month: be a great teammate who knows when to ask for help.

Responsibilities

• Communicate effectively with department staff, sales representatives, dealers, and fleet/customer personnel using multiple media (in person, email, and phone).
• Responsible for negotiating tire evaluations with fleets/customers and dealers.
• Responsible for ordering tires and managing tire inventory.
• Handle tire mounting/fitment at the fleets to ensure tires are placed in a timely manner in the correct fleet application/usage, and correct vehicles per the test plan.
• Plan visits to fleets/customers on a schedule that will allow you to measure tires consistent with the prescribed mileage/time interval outlined in the test plan.
• Inspect tires multiple times during the test as required by test plan, and complete end of test inspections to determine reason for removal from service.
• Make technical assessments of tire damages, classify and photograph damages.
• Provide periodic reports on tire performance to the tire designers.
• Organize tire shipments during and at completion field testing.
• Identify issues, assess root cause, develop action plans resolve issue.
• Manage multiple evaluations/tire surveys at multiple fleets at the same time.
• Maintain a working knowledge of the fleets that you are responsible for: business model, operating segments, state of business, and other factors that could affect the success of Michelin's tire evaluations.
• Prospect for potential new fleet resources.
• Provide training for key fleet personnel in survey methods for assisting in tire tracking and SI inventory management.
• Provide training to fleet personnel on mounting, balancing, and tire maintenance.
• Administrative duties: Email, planning of fleet visits, making travel arrangements, expense reports, business vehicle maintenance, tire shipping, issuing credits and adjustments to fleets & dealers.
• Organize field visits with the Tire Design Engineers.
• Attend periodic meetings and training.
• Travel up to 3 - 5 nights per month.
• Position requires working outside in the elements: to include working in the cold, heat, snow, and rain.

Requirements

• Strong interpersonal skills, including clear and professional communication both verbal and written.
• Autonomous - be able to work with little direction, able to set priorities every day.
• Critical Thinking Abilities: resourceful problem solving.
• Analytical approach.
• Strong mechanical skills; task oriented.
• Ability to use various digital tools.
• 2 yrs technical school degree preferred.

Nice-to-haves

• Preferably located in Idaho Falls, ID area for travel within 3 hours radius.

Benefits

• Competitive starting annual salary range plus benefits.
• Company car provided.