<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">We Go Beyond:</strong></p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.</p> <h2>Job Responsibilities</h2> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Perform verification on orders that are selected for review to ensure validity</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Perform research using online search tools and by contacting customers and banks to verify information</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide customer service to customers who respond to contacts made by the Fraud Prevention Team</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Attempt to stop any approved fraud orders found by calls or linking orders by contacting the warehouses or carriers which ever applies.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work closely with Team Lead and Managers to help identify and stop new fraud trends</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Work closely with the Customer Care department to ensure customer satisfaction for all legitimate Overstock.com customers</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Perform other duties as required and assigned by manager and upper management.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Follow legal policies as directed.</span></li> </ul> <h2>Job Requirements​</h2> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong analytical background</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Detail Orientated ​​</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Must possess strong internet research skills along with the ability to navigate multiple systems at once</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong written and oral communication skills and the ability to be professionally persistent over the phone</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Previous fraud prevention, finance, or customer service experience preferred</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficient in MS Office Suite and proficient at typing</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Be organized, show attention to detail and perform well in a fast-paced environment</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to adjust schedule to the seasonal demands of the retail industry and be flexible to overtime during peak season</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Pass a criminal and financial background check</span></li> </ul> <h2>Skills</h2> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">​​Data Analysis</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Financial Analysis</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Microsoft Office</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Research Analysis</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Customer Relationship Managment</span></li> </ul> <h2>Education​</h2> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Must have a High School Diploma or equivalent.​</span></li> </ul> <h2>Physical Requirements</h2> <h2>​</h2> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This position requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.​</p> <h2>Equal Employment Opportunity</h2> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.</p> <h2><strong class=" font-semibold">Who We Are:</strong></h2> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.</p> <h2><strong class=" font-semibold">What We Offer:</strong></h2> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">401k (6% match)</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Flexible Schedules</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onsite Health Clinic</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Tuition Reimbursement, Leadership Development Program, & Mentorship Program</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Onsite Fitness Center</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">And More…</span></li> </ul> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><em>*Benefits vary based on position, tenure, location, and employee election</em></p> <h2><strong class=" font-semibold">Physical Requirements:</strong></h2> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.</p> <h2><strong class=" font-semibold">Equal Employment Opportunity:</strong></h2> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><a href="https://www.beyond.com/corporate/careers" target="_blank" class="break-all font-medium underline hover:opacity-75" rel="noopener noreferrer nofollow">Back to Beyond Careers</a></p>