Group Director, Fashion Client Intelligence

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About the position

CHANEL is looking for a Group Director with high intellectual curiosity to join the Fashion Client Intelligence Team in New York. You will play a leading role in leveraging client data to drive critical initiatives and deepen Chanel's understanding of client behavior through rich storytelling. This role interfaces with multiple teams across the division and is a key partner for the corporate & retail fashion teams. Our ideal candidate will have a minimum of 10 years of experience and a passion for working with data analysis in a highly collaborative environment.

Responsibilities

  • Responsible for the professional development of a direct report, creating opportunities for them to learn and gain visibility across the organization.
  • Transform complex client analyses into clear, concise, and visually engaging PowerPoint presentations, influencing stakeholders through compelling data-driven narratives.
  • Use product knowledge of our systems, tools, and the client database to identify and implement innovative approaches to client analysis, creating insightful reports that enable data-driven decisions for home office partners.
  • Proactively explore and implement automation opportunities to enhance efficiency.
  • Drive strategic collaboration with key home office partners to support respective team goals and strategies with client data.
  • Provide senior-level thought leadership with respect to Client Data, influencing strategy and initiatives at the most senior levels of the Fashion Division.
  • Partner with Head of Retail and Regional Heads of Retail to develop and implement strategies that dynamically support boutiques with complex client reporting needs and initiatives.
  • Manage relationship and spend time with select regional boutique teams to understand their individual needs and collaborate on ways to support Fashion Advisors with client data and client tools.
  • Demonstrate expert-level knowledge of current client data tools, and proactively identify and communicate process improvements to enhance efficiency and effectiveness of reporting and segmentation tools.
  • Lead the roll-out of constant enhancements to the Client Database from concept to delivery.
  • Optimize internal and boutique-facing BI tools to proactively address the needs of the Boutique and Home Office teams.
  • Lead the development of innovative products by bridging the gap between marketing teams' business requirements and technical specifications.
  • Contribute to the success of Fashion retail technology innovation by providing strategic input on requirements, training, and launch.

Requirements

  • Minimum of 10 years of experience in a data-driven role, ideally working with luxury and/or global brands.
  • Proven ability to synthesize and interpret large data sets to tell a story with ease.
  • Comfortable collaborating with stakeholders with ranging levels of seniority.
  • Empathetic and inquisitive approach to problem solving.
  • Hunger to explore beyond what is requested.
  • Reliable with an upbeat ‘can do' spirit.
  • Curious personality and comfort with ambiguity.
  • Desire to educate, influence, and share knowledge in a humble, helpful manner.
  • Exceptional blend of analytical and problem-solving skills.
  • Adept at data visualization and creating visually compelling decks.
  • Demonstrated strength in communication and presentation skills.
  • Quick learner - ability to train on and learn new tools.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong time management and prioritization skills with keen attention to detail.

Nice-to-haves

  • Experience with Power BI.
  • Interest in luxury and retail markets.

Benefits

  • Dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund.
  • Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days.
  • 401K and other incentives.
  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
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