Guest Experience Specialist (Remote)

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About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this revolution by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.

We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and crafting unforgettable experiences, you’ll thrive here.

🎯 The Role

As a Guest Experience Champion, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.

You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.

This is a dynamic, people-first role — perfect for someone who loves helping others, stays composed under pressure, and wants to help build a new global standard in hospitality.

⚙️ Key Responsibilities

Guest Support – Be the primary contact for guests via chat, email, and phone — responding promptly, kindly, and effectively.

Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay unfolds smoothly.

Issue Resolution – Take ownership of challenges, find creative solutions, and turn potential frustrations into moments of delight.

Proactive Communication – Anticipate guest needs, provide clear updates, and share thoughtful recommendations.

Feedback & Insights – Gather and analyze guest feedback to help improve systems, processes, and service standards.

Cross-Team Collaboration – Partner with Operations, Product, and Tech to elevate the end-to-end guest journey.

🧠 What You Bring

  • Excellent communication skills — fluent in English (French or other languages are a plus)

  • Experience in hospitality, short-term rentals, or customer service

  • Tech-savvy and comfortable using PMS, CRM, and digital support tools

  • Calm, empathetic, and professional — especially under pressure

  • Strong attention to detail, a proactive mindset, and genuine passion for service and people

🌍 Why Join The Flex

Make an Impact – Help shape how people experience home and travel across the globe.

Grow Fast – Join a rapidly scaling company with global ambitions and real career progression.

Collaborate Globally – Work with a diverse, high-performing international team.

Remote-First Culture – Work from anywhere; we care about results, not location.

Earn Rewards – Competitive salary with performance-based incentives.

🧩 The Flex

We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and a deeply human touch.

If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.

#LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...