Head, Workforce and Capacity Optimization (Virtual)

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About the position

The Head of Workforce and Capacity Optimization at BioLife Plasma Services is responsible for driving strategic initiatives that enhance operational efficiency within the organization. This role involves developing and implementing strategies, processes, and tools to optimize plasma collection capacity and workforce management, ultimately contributing to plasma volume growth and cost improvements. The position requires strong leadership in workforce optimization, budgeting, forecasting, and analytics, ensuring productivity goals are met and cost improvements are achieved through the application of Industrial Engineering principles.

Responsibilities

  • Drive plasma volume growth and cost improvements through strategic optimization of collection capacity and workforce management.
  • Align workforce optimization initiatives with the company's overall business objectives.
  • Manage the strategy, budgeting, and forecasting of direct labor spend across 220+ plasma centers.
  • Define and implement processes for labor planning, including intraday, short-term, and long-term planning.
  • Develop and implement software solutions for workforce management, including labor standards and reporting.
  • Lead improvements through data analysis, modeling, and application of Industrial Engineering principles.
  • Identify and deploy best practices for labor optimization and address bottlenecks in the collection process.
  • Maintain key performance indicators (KPIs) to track workforce and capacity optimization efforts.
  • Own capacity and utilization modeling and planning, developing methodology and tools for forecasting.
  • Lead and develop a team of professionals in workforce and capacity optimization.

Requirements

  • Ph.D. or Master's degree in Industrial Engineering, Operations Research, Management Science, or a closely related field; or an MBA with an undergraduate degree in a related field.
  • At least 10 years of experience in cost or efficiency improvement roles.
  • Extensive experience in labor measurement, cost improvement, labor forecasting, and budgeting.
  • Strong interpersonal and collaboration skills to build cross-functional relationships.
  • Excellent oral and written communication and presentation skills.
  • Proficiency in SQL, Python, and R for data analysis and model development.
  • Expert level MS Excel skills, including advanced functions and data analysis capabilities.

Nice-to-haves

  • Experience leading workforce management in a multi-unit business.
  • Experience in an FDA-regulated environment.

Benefits

  • Medical, dental, and vision insurance coverage.
  • 401(k) plan with company match.
  • Short-term and long-term disability coverage.
  • Basic life insurance.
  • Tuition reimbursement program.
  • Paid volunteer time off.
  • Company holidays and well-being benefits.
  • Sick time and paid vacation accrual.
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