[Hiring] Call Center Rep, Medical Answering Service @Lifepoint Health

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Role Description

The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service.

  • Handle inbound calls in a manner that falls within the service level agreement (SLA) established for the department
  • Display the ability to understand the reason/needs for the patient or clinician's call and page or contact the appropriate physician
  • Utilize and maneuver several different software systems to resolve customer inquiries
  • Accurately document caller information and navigate scripts using active listening skills
  • Meet specified goals and objectives assigned by management on a regular basis
  • Provide exceptional customer service to all clients
  • Maintain confidentiality of account information at all times
  • Escalate any problems that may arise
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
  • Maintain awareness of and actively participate in the Corporate Compliance Program
  • Assist with other projects as assigned by management

Qualifications

  • High School Diploma/GED - required
  • Six months of call center experience/customer service skills preferred
  • Basic Healthcare knowledge preferred
  • Fluent in Spanish preferred

Requirements

  • Positive attitude and ability to work well with others
  • Excellent communication skills
  • Professional, articulate voice
  • Ability to multi-task in several computer applications while holding a conversation with a customer
  • Enjoy working in a fast-paced environment while maintaining a professional attitude

Benefits

  • 401k
  • PTO
  • Medical, dental, vision
  • Tuition reimbursement
  • Employee Assistance Program
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