[Hiring] Costco Program Coordinator @Jacuzzi Group

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Role Description

We are currently seeking a Costco Program Coordinator to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco’s retail program on a nationwide level.

  • Support Costco Program Manager in quoting and selling leads in Costco CRM.
  • Support Costco Program Manager to process payments in OMS platform.
  • Promptly monitor and resolve any Costco member escalations.
  • Validate loan terms and payment for Costco customers.
  • Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
  • “Own” and understand Costco’s CRM Centah and communication portals.
  • Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts.
  • Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences.
  • Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met.
  • Work with production, sales and business admin managers to analyze escalation data and drive process improvements.
  • Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner.
  • Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments.
  • Spearhead and lead continuous improvement efforts.
  • Share all program developments and updates with internal stakeholders.
  • Communicate regularly and share program development updates with internal stakeholders.
  • Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval.
  • Ensure Costco payments are properly processed.

Qualifications

  • Bachelor's degree in business administration or a related field preferred.
  • 2+ years of experience in an Administrative, Program Coordination or Project Management role.
  • Previous experience working with Costco or a similar big-box retail environment is a strong plus.
  • Exceptional organizational and multitasking skills with strong attention to detail.
  • Experience prioritizing tasks, and multi-tasking to meet deadlines and achieve results.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and ability to interpret data.
  • A customer-centric approach with the ability to maintain strong relationships.

Requirements

  • Monday- Friday (8:00am-5:00pm)
  • Fully remote, PST Preferred.
  • $24.00/hr + depending on experience.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, with a matching program)
  • Paid Time Off (Vacation, Sick & Company Paid Holidays)
  • Flexibility to work from home
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