[Hiring] Customer Relationship Specialist @Bright Horizons Family Solutions

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Role Description

Step into a role as a Customer Relationship Specialist at Bright Horizons , where in this support role, you will provide the customer with an exceptional service experience.

This position is remote.

This is a seasonal role with the possibility of becoming permanent.

Responsibilities:

  • Handle incoming calls that may include taking reservations, scheduling appointments, or researching the status on customer’s education needs.
  • Perform outgoing calls that may include confirming reservations, scheduling appointments, or sharing the research results with customers.
  • Educate customers on Bright Horizons’ services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
  • Respond to customer inquiries assessing their childcare needs and promoting Bright Horizons’ offers.
  • Complete reservation process, place outgoing calls to customers and providers, check service availability, and open/resolve cases as needed.
  • Establish and maintain relationship with internal and external network providers.

Qualifications

  • High school diploma or equivalent, Associates degree preferred.
  • Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge.
  • Outstanding customer service and soft sales skills.
  • Excellent written and verbal communication skills with ability to document content of phone conversations accurately.
  • Exceptional organizational and time management skills, in addition to, the ability to work closely with other team members and departments.
  • Typing proficiencies of 35 wpm/and above average data entry skills required.
  • Proficient in basic Microsoft Office applications (must know Outlook and Word at a minimum).
  • Ability and willingness to learn and gain proficiency in new software systems.
  • Ability to determine needs of the caller and obtain necessary information without following a scripted process.
  • Exposure to Higher Education valuable.

Salary/Hourly Rate and Other Compensation Disclosures

The hourly starting salary for this position is between $18.00 – 20.50 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Deadline to apply

This posting is anticipated to remain open until 1/27/26.

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