[Hiring] Customer Service Representative @Conduent State Healthcare, LLC

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Role Description

This role involves acting as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.

  • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
  • Accurately document enrollment requests, status changes, complaints, and grievances.
  • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
  • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
  • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Qualifications

  • Basic understanding of a call center environment in a customer service role and quality monitoring processes.
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to problem solve through analysis and ongoing feedback.
  • Achieve results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • High School diploma or GED.
  • Background and drug screening required.

Requirements

  • Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying.
  • Training Monday-Friday 8:00 am-5:00 pm for 5-6 weeks.
  • Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Benefits

  • Paid Training with Equipment provided.
  • Full-time schedule (40 hrs. a week).
  • Career Growth Opportunities.
  • PerkSpot - Employee discount program.
  • Full Benefit Options from the start, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
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