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Role Description

The purpose of the Records Retrieval Agent 3 is to represent the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers and, as required, process requests that require a higher level of expertise; while maintaining adequate production and quality levels through tracked metrics.

• Contact provider offices to request copies of medical records, focusing on tier three work allocations (locations retaining 51+ records, requests aging 22 + days).
• Work with specialty skill teams to provide operational support to the department, copy services, coordinate Onsite and EMR retrieval activities, agent support, etc., as directed.
• Identify and coordinate the method for record retrieval with provider offices, and, when needed, perform general troubleshooting of requests for account managers, clients, and facilities supporting EMR retrieval.
• Maintain professional and frequent contact with provider offices throughout the record retrieval process.
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients, including the possibility of generating aging reports and performing audits to ensure competitive and timely service.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• High school diploma, GED or equivalent work experience.
• Demonstrated mastery of Cotiviti record retrieval process in Agent 2 role, as well as mastery of workflow and proprietary systems.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar.
• Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures.
• Must be able to work well in a collaborative team environment and be willing to provide essential overlap and coverage in other areas of the agent hierarchy that feeds to this role.
• Demonstrated understanding of HIPAA regulations.

Requirements

• Mental Requirements:
• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements and Working Conditions:
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Benefits

• Base compensation is $17.20/hr. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
• Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law.
• Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.