[Hiring] Sr Clinical Customer Advocate @Dexcom

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Role Description

To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information. To support individual case global safety / regulatory reporting compliance. To interact with and provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications.

  • Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams
  • Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives
  • Provide input on responses to adverse events, complaints and mass communications
  • Review internal and customer safety training materials
  • Input into design and interpretation of global post-market safety studies
  • Evaluate the medical impact of manufacturing issues
  • Review and provide input on any complaints regarding serious adverse events
  • Contact medical professionals for additional information as required
  • Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting
  • Triage and appropriately escalate complaints that require elevated review
  • Contribute to safety trend analyses and any related periodic review meetings
  • When indicated, review technical support calls and communicate potential issues with technical support management
  • Perform other duties related to the position as necessary as defined in company’s SOPs or requested by supervisor

Qualifications

  • Knowledge of and clinical experience in field of diabetes and CGM technology are desirable
  • Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable
  • Ability to interpret company policies and procedures to complete a variety of tasks
  • Must be self-motivated, self-confident, and be able to work independently or equally well as a team member
  • Demonstrated ability for teamwork and collaborative problem-solving
  • Excellent written and verbal communications skills
  • Attention to detail, consensus building and teamwork, planning and implementation skills

Benefits

  • A front row seat to life changing CGM technology
  • Learn about our brave #dexcomwarriors community
  • A full and comprehensive benefits program
  • Growth opportunities on a global scale
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve

Requirements

  • Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience

Salary

$95,900.00 - $159,900.00

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