Honda Service Advisor

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Location: Brooklyn, NY
Job Type: Full-Time
Department: Service
Bay Ridge Honda is seeking an experienced, customer-focused Service Advisor to join our high-volume, fast-paced service team. This is a full-time opportunity for someone who thrives on delivering great customer experiences, communicates clearly, and works well in a structured, team-oriented environment.
We are looking for a professional who understands the service drive, values organization, and is ready to help customers feel informed and supported throughout the service process.
What You’ll Do:
  • Greet customers professionally and create a positive first impression.
  • Listen to customer concerns and accurately document vehicle issues.
  • Write repair orders, provide estimates, and present recommended services.
  • Communicate clearly with customers throughout the repair process.
  • Work closely with technicians to ensure jobs are completed correctly and on time.
  • Follow up with customers after service to ensure satisfaction and encourage retention.
  • Maintain a clean, organized workstation and stay up to date with Honda processes.
    • Help the team meet daily and monthly performance goals.
Requirements:
  • 1+ years of service advisor or customer-facing automotive experience preferred.
  • Honda or other OEM experience is a strong plus.
  • Strong communication skills, both written and verbal.
  • Professional, calm, and composed under pressure.
  • Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
  • Valid driver’s license and clean driving record.
    • Able to work full-time, including Saturdays.
What We’re Looking For:
  • Someone who puts the customer first and follows through.
  • A team player who supports coworkers and respects the process.
  • A detail-oriented problem solver who wants to grow in the role.
  • A confident communicator with the ability to explain service needs clearly.
    • Someone who shows up, stays focused, and works with purpose.
What We Offer:
  • Union position with full health, dental, and vision benefits.
  • Paid time off and paid holidays.
  • Competitive pay structure with bonus opportunities.
  • Busy shop with a strong customer base.
  • A supportive service management team focused on growth, training, and long-term success.
    • A dealership culture centered on professionalism, performance, and teamwork.
How to Apply:
Submit your resume with a short message about your background and experience. Let us know why you’re a strong fit for the Bay Ridge Honda service team.

About Bay Ridge Honda:


Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.

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